Warranty Customer Service Rep.

CFS; Elkhart (IN); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Overtime potential

Career growth opportunities

Team oriented environment

Business casual dress

Job summary

CFS in Elkhart, IN is seeking a dependable Warranty Customer Service Representative to join our growing team. You will handle incoming calls, address product warranty questions, and document service notes accurately in our systems.

Responsibilities include processing warranty claims, coordinating with internal departments, and maintaining organized records. A high school diploma and strong customer-service skills are essential; Microsoft Office and CRM experience are a plus.

Qualifications

• High school diploma or GED required.
• Experience in customer service, call center operations, or administrative support.
• Strong verbal and written communication skills.
• Able to stay professional and patient with difficult customers.
• Strong data entry, organizational, and multitasking skills.
• Proficiency in Microsoft Office; Salesforce or CRM experience is a plus.
• Ability to learn new systems and follow established procedures.
• Dependable, detail-oriented, and team-oriented.

Responsibilities

• Respond to incoming customer calls regarding product concerns, warranty questions, and service requests.
• Provide professional customer service while assisting customers with questions, concerns, and product issues.
• Accurately enter customer information, warranty claims, and service notes into internal systems.
• Review and process warranty documentation, ensuring information is complete and accurate.
• Assist with warranty claims, replacement requests, and service-related paperwork.
• Communicate with internal departments to ensure customer concerns are properly documented and directed for resolution.
• Maintain organized records and track outstanding service requests.
• Perform additional administrative and customer support duties as needed.

Skills

Customer service

Call center

Administrative support

Verbal communication

Written communication

Data entry

Organizational skills

Multitasking

Microsoft Office

CRM experience

Education

High school diploma

Tools

Salesforce

CRM software

Job description

Warranty Customer Service Representative

Location: Elkhart, IN | Salary: $39,500–$43,500 annually | Schedule: Monday–Friday, 8:00 AM–5:00 PM

Our client is seeking a dependable and customer-focused Warranty Customer Service Representative to join their growing team. This position is ideal for someone with strong communication skills, previous customer service experience, and the ability to manage incoming calls while maintaining accurate records and documentation.

Why Apply?

• Competitive annualized salary range of $39,500–$43,500.
• Opportunity for overtime.
• Potential for long-term employment and career growth.
• Supportive, team-oriented work environment.
• Business casual dress code.
• Opportunity to join an established and growing organization.

Responsibilities

• Respond to incoming customer calls regarding product concerns, warranty questions, and service requests.
• Provide professional customer service while assisting customers with questions, concerns, and product issues.
• Accurately enter customer information, warranty claims, and service notes into internal systems.
• Review and process warranty documentation, ensuring information is complete and accurate.
• Assist with warranty claims, replacement requests, and service-related paperwork.
• Communicate with internal departments to ensure customer concerns are properly documented and directed for resolution.
• Maintain organized records and track outstanding service requests.
• Perform additional administrative and customer support duties as needed.

Qualifications

• High school diploma or GED required.
• Previous experience in customer service, call center operations, or administrative support.
• Strong verbal and written communication skills.
• Ability to remain professional and patient when handling difficult customer interactions.
• Strong data entry, organizational, and multitasking skills.
• Proficiency in Microsoft Office; experience with Salesforce or similar CRM systems is a plus.
• Ability to learn new systems and follow established procedures.
• Dependable, detail-oriented, and comfortable working in a fast-paced, team-oriented environment.

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If you're a customer service professional looking for a long-term opportunity with a growing organization, we'd love to connect!