Warranty Coordinator - Construction

Horizons East Building Co.; Jacksonville (NC); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Company truck

Paid time off

401(k)

Home Purchase Discount Program

Job summary

Horizons East Building Co. in Jacksonville, NC is seeking a Warranty Coordinator to oversee residential warranty services. The role requires managing pre-closing home demos, homeowner orientations, and warranty follow-ups, ensuring all issues are addressed promptly.

The ideal candidate has 2+ years of construction experience and a strong understanding of building trades. Benefits include health insurance and a guaranteed minimum of 40 hours per week.

Qualifications

• 2+ years of residential or commercial construction experience preferred.
• Knowledge of building trades such as carpentry, electrical, plumbing.
• Excellent organizational, interpersonal, and communication skills.
• Valid driver’s license and clean driving record required.

Responsibilities

• Oversee residential warranty services across multiple counties.
• Conduct pre-closing home demonstrations with homeowners.
• Manage warranty follow-ups and repair coordination.
• Handle 1-year warranty walkthroughs with homeowners.

Skills

Residential or commercial construction experience

Knowledge of building trades (carpentry, electrical, plumbing)

Communication skills

Organizational skills

Ability to read construction documents

Job description

Warranty Coordinator - Construction

Horizons East LLC

Jacksonville, NC | Full-Time | $26.00 to $29.00/hour

Horizons East is a locally owned homebuilder serving Jacksonville and surrounding counties. We build with integrity, clear communication, and a commitment to quality-values our team and community can count on.

We are hiring a Warranty Coordinator to oversee residential warranty services across the Onslow, Carteret, and Pender County markets and surrounding areas. This role is responsible for managing pre-closing home demonstrations, homeowner orientations, warranty follow-ups, repair coordination, and post-construction service requests.

Key Responsibilities

• Conduct pre-closing home demonstrations with homeowners or agents and the Construction Superintendent
• Complete homeowner orientations at or around closing
• Manage rollover repairs and complete 90-day follow-ups
• Send closing day and 1-year follow-up emails to homeowners
• Oversee the warranty process from request intake through completion
• Visit homes to review warranty concerns and create clear scopes of work for subcontractors
• Complete minor warranty and punch-list repairs when appropriate
• Coordinate qualified subcontractors for larger or specialized repairs
• Maintain timely, professional communication with homeowners, subcontractors, trade partners, and team members
• Handle 1-year warranty walkthroughs with homeowners
• Review warranty-covered items in accordance with the warranty manual
• Ensure identified warranty issues are addressed promptly and thoroughly
• Handle non-emergency warranty items during regular business hours
• Serve as the primary after-hours contact for emergency warranty issues
• Coordinate emergency warranty responses with homeowners and trade partners
• Update warranty items, project notes, schedules, and communication in company systems
• Represent Horizons East professionally while working in occupied homes and active jobsite environments
• Support the team with hands–on repairs and warranty needs as required

Qualifications

• 2+ years of residential or commercial construction experience preferred
• Knowledge of one or more building trades, such as carpentry, electrical, plumbing, or related trades
• Ability to read and interpret plans, specifications, warranty manuals, and construction documents
• Strong understanding of technical construction details and repair coordination
• Excellent organizational, interpersonal, and communication skills
• Ability to maintain accurate and timely updates in the company’s project management platform
• Ability to manage multiple priorities, deadlines, homeowners, and warranty items
• Ability to work proactively and independently with minimal supervision
• Resourceful, dependable, detail–oriented, energetic, and flexible
• Comfortable completing minor repairs and being hands–on when needed
• Professional, customer–focused approach when working with homeowners, agents, subcontractors, and team members
• Ability to commute to Jacksonville, NC and travel to multiple jobsite locations
• Valid driver’s license and clean driving record required

Pay & Benefits

• $26.00 to $29.00 per hour, depending on experience
• Guaranteed minimum of 40 hours per week
• Full–time, in‑person position
• Company truck
• Company phone and laptop
• Health insurance
• Dental insurance
• Health savings account
• 401(k)
• Paid time off
• Paid holidays
• Education Assistance Program
• Home Purchase Discount Program

Schedule

• Monday to Thursday: 8:00 AM to 5:00 PM
• Friday: 8:00 AM to 2:00 PM
• Up to one hour unpaid lunch Monday through Thursday
• Guaranteed minimum of 40 hours per week
• Must be available by phone outside regular business hours for emergency warranty situations
• Responsible for responding to and coordinating after-hours emergency warranty calls, including evenings, weekends, and holidays
• Flexible schedule required to accommodate emergency warranty needs

Why Join Horizons East

• Be part of a small, forward–thinking homebuilding team
• See your drawings directly influence real homes and job sites
• Work in a culture built on ownership, quality, and continuous improvement
• Opportunity to grow your drafting skills within a residential construction environment