WARRANTY COORDINATOR

Socket.dev; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

Life and Disability Plans

401(k) Plan

Competitive PTO

Job summary

Socket.dev is seeking a Warranty Coordinator in Charlotte, NC to coordinate warranty and repair projects and support service technicians and branch teams. The role emphasizes administrative duties, scheduling, and quality customer service for builders and homeowners.

Ideal candidates will have strong Excel skills, familiarity with ERP systems, and the ability to multi-task and collaborate across departments. This is a full-time, on-site position in a dynamic construction environment.

Qualifications

• Experience with Microsoft Office and advanced Excel functionality.
• Familiarity with Oracle/JD Edwards/SAP/PeopleSoft is a plus.
• Strong communication and problem-solving abilities.
• Ability to multi-task and interface with multiple teams.

Responsibilities

• Coordinate warranty/repair projects and provide admin support.
• Deliver high level customer service to builders and homeowners.
• Respond to warranty requests and escalate issues as needed.
• Schedule repairs and maintain warranty documentation.
• Monitor progress and report to Branch and Warranty Managers.
• Assist with writing orders and coordinating schedules.

Skills

Microsoft Office

Excel

Oracle

JD Edwards

SAP

PeopleSoft

Communication

multitask

Education

High school diploma or equivalent

Job description

Position Title: Warranty Coordinator Location: Charlotte, NC

Department: Warranty Position Type:Non-Exempt / Full-time

This position is responsible for the coordination of multiple construction warranty/repair projects, to provide administrative support for service technicians, branch team and provide quality customer service to builders and homeowners.

Essential Job Functions

• Provide high level of customer service to builders, homeowners, subcontractors, and branch team members via phone, email, and in person.
• Accountable for resolving customer issues and escalating as needed.
• Respond to incoming warranty requests per standard procedures.
• This may include, but not limited to, troubleshooting construction related issues, explaining details of the warranty provided to customers, communicating expectations to the customers, and coordinating schedules of parties involved.
• Schedule all repair jobs.
• Maintain documentation of all warranty related communications.
• Provide accurate and timely information to Branch Manager and Warranty Manager on progress and scope of warranty work.
• Work in a high performing team environment.
• Cross train team members on job duties ensuring the responsibility of the department is covered at all times. Training to include writing orders, understand builder/home owner requirement for scope of work and coordination of schedule with branch.
• Other administrative duties as assigned.

Required Skills and Qualifications

• Proficiency with Microsoft Office Suite and advanced proficiency with Microsoft Excel.
• Proficiency in Oracle, JD Edwards, SAP, and/or PeopleSoft a plus.
• Ability to interface with business partners and across departments.
• Strong analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges.
• Ability to multi-task.

Education and Experience

• High school diploma or equivalent.
• 3+ years of general office experience.
• Proficiency in Oracle, JD Edwards, or PeopleSoft a plus.

Other Requirements

• The employee frequently is required to stand, walk, sit, and use hands to operate a computer keyboard.
• The employee is occasionally required to reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 pounds.
• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. 5. Travel required: negligible

Featured Benefits

• Medical, Vision, and Dental insurance.
• Life and Disability Plans available, 401(k) Plan.
• Competitive PTO.

EOE- Classic Floors Ferrazzano is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Any offer of employment is contingent upon pre-employment drug screen and criminal background check.