Warranty Coordinator

Generac Power Systems, Inc.; Waukesha (WI); On-site; USD 42,000 - 55,000; Full time

Job summary

Generac Power Systems, Inc. is seeking a Warranty Coordinator to join the Service and Warranty team in Waukesha, Wisconsin, on-site.

You will process and adjudicate warranty claims and provide warranty support to the authorized dealer network via phone and email. Essential duties include analyzing warranty information, inputting service notifications, assisting dealers, and ensuring customer satisfaction while complying with warranty specifications.

Qualifications

• High School Diploma required.
• 2 years of office experience.
• Preferred: technical degree (2 or 4 years).
• Experience with SAP or ERP is preferred.

Responsibilities

• Analyze warranty information and process warranty claims per guidelines.
• Input service notifications and maintain database integrity.
• Assist dealers with warranty service via phone or email.
• Ensure internal and external customer satisfaction and compliance to warranty specs.
• Monitor defective products and recall batches if required.
• Act as SAP Super User within the area as assigned.
• Facilitate warranty recovery for dealer and vendor network.

Skills

Customer service

Phone support

Data entry

MS Office

Communication

Attention to detail

Written communication

Education

High School Diploma

Technical Degree (2 or 4 year)

Tools

SAP

ERP systems

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

In the role of Warranty Coordinator working on-site in Waukesha, Wisconsin you will be part of the Service and Warranty team.

The Warranty Coordinator is responsible for processing and adjudicating claims and providing warranty support to our authorized dealer network via phone or e-mail.

Essential Duties:

• Analysis of warranty information and processing warranty claims per warranty guidelines.
• Input service notifications and maintain database integrity.
• Assist dealers in all aspects of warranty service, whether claims or registrations through the phone center or email.
• Ensure internal and external customer satisfaction and compliance to all warranty specifications.
• Monitor defective products and recall specific batch of products if required.
• Act as SAP Super User within functional area as assigned.
• Facilitate warranty recovery for both dealer and vendor network.

Minimum Qualifications:

• High School Diploma
• 2 years of experience in an office setting

Preferred Qualifications:

• 2 or 4 year Technical Degree
• Previous experience using SAP or equivalent ERP

Knowledge, Skills, and Abilities:

• Strong foundation of basic mechanical and electrical fundamentals
• Solid knowledge of Engine maintenance and troubleshooting to include: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems, would be a plus
• Demonstrated Microsoft Office proficiency and data entry skills
• Excellent phone and customer service skills along with sound reasoning skills
• Excellent verbal and written communication skills
• Ability to stay calm in pressure situations

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.