Warranty Coordinator

Western Pacific Crane & Equipment; Fontana (CA); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Job summary

Western Pacific Crane & Equipment is seeking a motivated professional to manage warranty claims, customize client notifications, and oversee the customer service team for special programs. The role focuses on strong customer relationships and adherence to safety standards in a crane-focused environment.

Applicants should have an Associate or Bachelor’s degree with 3 years of industry experience and solid knowledge of crane equipment, with an emphasis on service excellence and cross-functional

Qualifications

• Associate or Bachelor’s degree with 3 years of industry related work history.
• Strong working knowledge of crane and construction equipment preferred.
• Excellent communication and customer service skills.

Responsibilities

• Process warranty claims promptly and accurately.
• Coordinate fleet notifications related to repairs and maintenance.
• Oversee in-house warranty handling for unit customization.
• Lead customer service for customized programs and dealership experience.
• Build and maintain strong relationships with customers.
• Monitor competition and communicate value-added opportunities.
• Ensure safety, health and environmental compliance and training.
• Maintain clear internal and external communications.
• Handle special projects as assigned.

Skills

Customer service

Sales skills

Problem resolution

Communication

Organization

Team collaboration

Education

Associate or Bachelor's degree

Job description

Essential Functions:

• Work with customers to ensure that warranty claims are prepared, filed and collected in a timely and accurate manner.
• Work with clients to customize, manage and monitor notifications distributed by manufacturing in regard to fleet breakdowns, repairs and maintenance needed.
• Manage in-house warranty in regard to unit customization and proprietary parts.
• Oversee customer service department in relations to customized programs offered to clients to offer a superior dealership experience.
• Build strong customer relationships to ensure customer’s growing needs are met.
• Remains abreast of competition, company’s strengths and weaknesses, evolving opportunities and communicates back to the organization potential value-added products and services that will drive company revenue growth and profitability.
• Ensure compliance in all safety, health, and environmental regulations, policies and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely.
• Communicate consistently on all activities to appropriate individuals (internal & external).
• Maintain ongoing communication and adhere to all Companywide policies to eliminate and/or reduce exposure to liability.
• Special projects or work as assigned.

Experience/Training/Education:

Required:

Associate or Bachelor’s degree with 3years of industry related work history.

Preferred:

Strong working knowledge of crane and construction equipment, operations and mechanical function

Knowledge/Skills/Abilities:

• Strong customer service and sales skills;
• A drive to identify and resolve product problems;
• Ability to understand and follow written and verbal instructions;
• Ability to communicate clearly and effectively;
• Possess strong people and organizational skills;
• Work cooperatively with customers, sales representatives, staff, management, and other associates.

We foster a collaborative team environment that values innovation and encourages creative solutions to drive positive organizational impact. Our employees are the key to our success and help us stand out from our competitors. The hourly pay range for this role is $18.00 to $22.00. The final compensation offer may vary based on factors such as experience, education, skills, and location. We offer competitive pay, paid time off, and comprehensive benefits, including medical, dental, vision, life insurance, and a 401(k) plan.

Physical and Environmental Elements:

This is primarily an office classification and employees work in an office with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus

Lanco is an equal opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.