Warranty Clerk

North-American-Truck-; Sioux Falls (SD); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) retirement plan with company + 

Medical, Dental, and Vision Insurance

Life Insurance

Short- and Long-Term Disability Ins.

Paid Vacation

Sick leave and Holidays

OEM training incentive for parts &

Tool reimbursement

Tuition reimbursement

Discount on parts/labor and vehicle

Employee referral bonus

Professional work environment

Job summary

North American Truck & Trailer, Inc is seeking a Warranty Clerk to manage warranty claims from submission through resolution. You will review eligibility, maintain meticulous records, and communicate with customers to gather required information and provide timely updates.

The role involves coordinating with suppliers/manufacturers to verify coverage and arrange replacements. The position emphasizes data analysis, adherence to company policies, and ongoing process improvements for warranty

Responsibilities

• Process warranty claims by reviewing eligibility according to warranty terms.
• Maintain accurate records of warranty claims and statuses.
• Communicate with customers to gather information and provide updates.
• Coordinate with suppliers and manufacturers to validate coverage and arrange replacements.
• Analyze warranty data to identify trends and areas for improvement.
• Provide excellent customer service and address concerns throughout the claim process.
• Ensure claims follow company policies for approval, denial, or escalation.
• Implement quality control to prevent fraudulent claims and ensure data accuracy.
• Generate reports on claims processing times and trends for management.
• Participate in ongoing improvements to warranty processes and efficiency.

Job description

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.

Warranty Clerk Responsibilities:

1. Processing Warranty Claims: Receive and review warranty claims submitted by customers. Verify the eligibility of the claims based on the terms and conditions of the warranty. Paccar, Cummins, Isuzu, Hino, Autocar, Ect.
2. Documentation: Maintain accurate and organized records of warranty claims, including customer information, product details, and claim status. Proper documentation is essential for tracking and auditing purposes.
3. Communication: Communicate with customers to gather necessary information related to their warranty claims. Provide updates on the status of their claims and address any inquiries they may have.
4. Coordination with Suppliers and Manufacturers: Collaborate with suppliers, manufacturers, or service providers to validate warranty coverage and facilitate the resolution of claims. This may involve obtaining replacement parts, coordinating repairs, or arranging replacements.
5. Data Analysis: Analyze warranty data to identify trends, recurring issues, or areas for improvement. This information can be valuable for product development, quality control, and customer satisfaction efforts.
6. Customer Service: Provide excellent customer service by addressing customers' concerns, offering solutions, and ensuring a positive experience throughout the warranty claim process.
7. Adherence to Policies: Ensure that all warranty claims are processed in accordance with company policies and procedures. This may involve following specific guidelines for claim approval, denial, or escalation.
8. Quality Assurance: Implement quality control measures to prevent fraudulent claims and ensure the accuracy of information provided by customers.
9. Reporting: Generate reports on warranty claims, processing times, and other relevant metrics. Provide regular updates to management regarding the status of warranty claims and any notable trends.
10. Continuous Improvement: Participate in ongoing efforts to improve warranty processes and procedures. Provide feedback based on customer interactions and identify opportunities for efficiency and customer satisfaction enhancements.

North American Truck & Trailer offers a competitive wage and benefit packing including: .Benefits available the 1st of the month following date of hire.

• 401(k) retirement plan with company match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Short- and Long-Term Disability Insurance
• Paid Vacation, Sick, and Holidays
• OEM Training Incentive for Parts & Service personnel
• Tool Reimbursement for service employees
• Tuition Reimbursement for service employees
• Discount on Parts/Labor and Vehicle Purchases
• Employee Referral Bonus
• Professional work environment