Warranty Claims Specialist — Fast, Accurate Processing

The Kenan Advantage Group; North Canton (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

The Kenan Advantage Group in North Canton, OH is seeking a Warranty Claims Coordinator to accurately create, file and manage warranty claims. This onsite role focuses on timely submission, ongoing claim management, and cross-functional communication to maintain strong OE and supplier relations.

Responsibilities include generating weekly/monthly warranty recovery reports, assisting with special projects, and driving process improvements while collaborating with maintenance leadership and shop

Qualifications

• High School diploma or equivalent required.
• Minimum of 2 years of general warranty experience.
• Excellent communication skills to strengthen relationships with OEs & suppliers.
• Exceptional organizational skills with ability to manage workload with minimal supervision.
• Outstanding customer service and follow-up skills.
• Typing speed of ~40 wpm.
• Proficiency with Microsoft Word, Outlook, and Excel.
• Prior experience with VMRS codes preferred.

Responsibilities

• Generate & Submit Warranty claims daily.
• Manage ongoing/pending Warranty claims.
• Allocate Packing Slips/Shipping labels & required information to Shop Terminals.
• Maintain a good working relationship with OEs, Suppliers & Shop Terminals.
• Generate Weekly/Monthly Warranty Recovery Reports.
• Assist with special projects.
• Continuously improve Warranty claims processing procedure.
• Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians.
• Escalate pending and/or ongoing concerns to Warranty Administrator.
• Active cooperation with other essential department members and outside vendors.

Skills

Excellent communication

Organizational skills

Customer service

Typing 40 wpm

Microsoft Office Suite

Education

High School diploma or equivalent

Tools

VMRS codes

Job description

The Kenan Advantage Group in North Canton, OH is seeking a Warranty Claims Coordinator to accurately create, file and manage warranty claims. This onsite role focuses on timely submission, ongoing claim management, and cross-functional communication to maintain strong OE and supplier relations.

Responsibilities include generating weekly/monthly warranty recovery reports, assisting with special projects, and driving process improvements while collaborating with maintenance leadership and shop