Warranty Claims & Recovery Specialist

Kenan Advantage Group (KAG); North Canton (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Kenan Advantage Group (KAG) in North Canton, OH is seeking a Warranty Claims Specialist to accurately create, file, and manage the warranty claims process. You will generate and submit claims daily while maintaining ongoing claims and reporting metrics.

Ideal candidates have 2+ years warranty experience, strong communication, and proficient Microsoft Office skills. VMRS knowledge is a plus; onsite role with a focus on timely, accurate processing and collaboration with OE partners and shop

Qualifications

• 2+ years of general warranty experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Customer service oriented with strong follow-up
• Fast typing speed (40 wpm)
• Proficient in Word, Outlook and Excel
• Experience with VMRS codes is preferred

Responsibilities

• Generate and submit warranty claims daily
• Manage ongoing/pending warranty claims
• Allocate packing slips/shipping labels and required information to shop terminals
• Maintain relationships with OEs, suppliers and shop terminals
• Generate weekly and monthly warranty recovery reports
• Assist with special projects
• Improve warranty claims processing procedures
• Distribute weekly warranty updates to maintenance directors, managers and lead technicians
• Escalate pending/ongoing concerns to warranty administrator
• Collaborate with other departments and vendors

Skills

Communication

Organizational skills

Customer service

Typing 40 wpm

Time management

Team collaboration

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

VMRS codes

Job description

Kenan Advantage Group (KAG) in North Canton, OH is seeking a Warranty Claims Specialist to accurately create, file, and manage the warranty claims process. You will generate and submit claims daily while maintaining ongoing claims and reporting metrics.

Ideal candidates have 2+ years warranty experience, strong communication, and proficient Microsoft Office skills. VMRS knowledge is a plus; onsite role with a focus on timely, accurate processing and collaboration with OE partners and shop