Warranty Auditor

MSX International; Detroit (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

MSX International is seeking a Warranty Process Review Audit Specialist to audit the Aston Martin & Rolls Royce North America Retailer network and provide detailed reviews of warranty and service processes. You will work with a national team and local management to complete audits within strict manufacturer guidelines, analyze KPI data, and deliver actionable reports to dealers and MSXI.

The role requires travel up to five days per week, fluency in English, strong problem-solving skills, and

Qualifications

• Automotive audit experience with dealer/warranty background.
• Minimum 1–2 years of experience with dealer management systems (ADP, R&R, CDK).
• Proficiency in MS Office, especially Excel and Word.
• English fluency; able to present online to virtual attendees.

Responsibilities

• Audit Aston Martin & Rolls Royce NA Retailer network and review warranty/service operations.
• Work within a national team and local management on the audit program.
• Complete audits within specified timescales and manufacturer guidelines.
• Maintain relations with local region and dealers.
• Create detailed report on audit findings with recommended actions.
• Explain findings to dealer staff and management; guide on best practices.

Skills

Audit experience

English fluency

Problem-solving

Excel proficiency

Travel planning

Independent work

Education

Industry-related qualification or degree

Tools

MS Office (Excel/Word)

Dealer Management Systems (ADP, R&R, CDK)

Job description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The main purpose of the Warranty Process Review Audit Specialist is to audit the Aston Martin & Rolls Royce North America Retailer network; and to provide an in-depth review of retailer Warranty / Service Fixed Operations focusing on warranty claim applications, documentation requirements, information retention policy, warranty process review, and potential Audit risk.

What Your Day-to- Day Responsibilities Include:

Work within a national team and local management supporting the audit program

Work to a timescale, completing a set number of audits within a given timeframe.

Work to a strict set of manufacturer guidelines and parameters

Maintain customer relations with the local Region and Dealers

Demonstrate a sound understanding of Dealer Warranty and Service Process that impact warranty waste

Carry out a fully independent warranty audits in line with the manufacturer’s parameters

Create detailed report on the audit findings including recommended actions

Fully explain the findings of the audit to all relevant Dealer staff and Management

Guide Dealers on best practices for their business

Analysis of KPI data and identify Dealers weaknesses and strengths that need support from this program

Promote the value of the audit program to Dealer management

Provide strong detailed, accurate and timely reporting to MSXI

Fulfil all reporting requirements as outlined in the program process manual

Complete ad hoc duties where necessary for MSXI

Use MSXI IT systems to identify appropriate dealer metrics available at time of warranty review that are applicable to dealer improvements

What you bring

Ability to remain calm and diplomatic in high pressure situations with the ability to clearly convey difficult arguments and judgments to a varied audience

Process-driven with strong problem-solving and investigative abilities

High level of computer literacy and ability to learn new systems

Ability to manage own workload, expenses, and travel arrangements

Clean driving record and employment background

You will ideally have an industry related qualification or degree, although other degrees will be considered and have at least two years of audit experience.

Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements.

Ability to work independently with multi-disciplinary and multi-cultural teams.

Ability to work on given objectives

Excellent communicator and people motivation skills.

Fluency in English is essential in both written and verbal communication.

Capability to plan, book and complete travel to and from dealers independently.

Travel requirement is a minimum of 5 days per week.

Qualifications

The ideal candidate will have either Aston Martin / Rolls Royce Dealer, Dealer Franchise, or other OEM Service / Warranty Management background, with demonstrable automotive audit experience

General vehicle technical understanding for repairs is required.

Minimum of 1-2 years of experience working with one or more dealer management systems (ADP, R&R, CDK, etc.) is preferred

Knowledge of warranty support material (recalls, campaigns, technical service bulletins, repair manuals / systems etc.) is preferred

The ideal candidate will have a minimum of two years’ experience in dealer Service Management with an in-depth knowledge of the motor industry

Proficiency in all MS Office tools, predominately Excel and Word required.

Comfortable with a fast pace of change, while ensuring continuity of current activities.

Comfortable with presenting online for virtual attendees.

Ability to perform formal analysis and provide professional written interpretations of findings.

A flexible, structured, and logical approach; being able to handle multiple tasks, think, and plan ahead and build in contingencies as required.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.