Automotive Warranty Specialist / Administrator

MSX International; Oregon; Híbrido; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote position

Full-time

Descripción de la vacante

MSX International in Detroit area is seeking an Automotive Warranty Specialist/Administrator to review program claims and assist with entry for dealers and field personnel. This role supports resolution of discrepancies between headquarters and dealers and requires attention to detail and strong communication.

The position is full-time and largely remote, with an emphasis on timely claim processing, accuracy, and reporting.

Formación

• 3-5 years claims experience required
• Prior OEM claim entry experience required
• Strong analytical and problem solving skills

Responsabilidades

• Review dealer submitted claims for accuracy and determine eligibility
• Act as SME to internal staff, dealers and OEM personnel for claims
• Develop and maintain basic program reports
• Reach out to fleet customers via email for high-value claims
• Chargeback to dealers for unauthorized or incorrect claims
• Respond to questions via email or phone regarding rejected claims
• Troubleshoot rejected claims and resolve issues

Conocimientos

Strong analytical and problem solving

Strong interpersonal and structural

Strong written and verbal skills

Accuracy and attention to detail

Excellent follow-up

Educación

Associates Degree preferred

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Company DescriptionMSX has been a trusted partner to leading vehicle manufacturers,their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Automotive Warranty Specialist / Administrator provides program claim review, claim entry assistance to both dealers and field personnel as needed. The Automotive Warranty Specialist / Administrator at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.

Job Responsibilities

Program Operations (80%)

• Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions
• Review dealer submitted claims for accuracy as defined by the specific claim type
• Develop and maintain basic program reports
• Contact fleet customers via email for claims exceeding a specific dollar value
• Chargeback to dealers of unauthorized or incorrect claims
• Respond to customer or dealer submitted questions via email or phone regarding rejected claims
• Troubleshoot rejected claims

Technical (20%)

• Evaluate claims to determine if Basic Manufacturer's Warranty, Extended Plan Coverage or other OEM program coverage may apply
• Assist in documentation of claim entry procedures, processes and reference material

Qualifications

• Candidate is required to be located in Metro Detroit and surrounding areas.
• Prior OEM claim entry experience required
• Prior warranty coverage review experience required
• 3-5 years claims experience required
• Strong analytical and problem solving skills
• Strong interpersonal and organizational skills
• Strong written and verbal skills
• Accuracy and attention to detail
• Excellent Follow-up
• Microsoft Word (entry level)
• Microsoft Excel (entry level)
• Ability to balance changing priorities and to provide regular status reports as requested

Required Education

Associates Degree is preferred, but not required

Other Requirements

Position is full-time and primarily a remote position.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. Workplace Type: Home Based