Warranty Compliance & Process Auditor

MSX International; Tennessee; On-site; USD 65,000 - 90,000; Full time

Job summary

MSX International is seeking a Warranty Process Review Audit Specialist to audit the Retailer network, focusing on warranty claim applications, documentation, retention policies, and audit risk.

You will work within a national team, complete audits on schedule, and create detailed reports with recommended actions for dealer staff and management.

Travel to dealers is required, with a minimum of five days per week, and you will coordinate with MSXI/HMA management to ensure program success.

Qualifications

• High school diploma or GED is required.
• 1–2 years of experience with dealer management systems (ADP, R&R, CDK, etc.) is preferred.
• Knowledge of warranty support material (recalls, campaigns, technical service bulletins, repair manuals) is preferred.
• Minimum two years’ experience in dealer Service Management with in-depth motor industry knowledge.
• Proficiency in MS Office tools, especially Excel and Word.

Responsibilities

• Audit the retailer network and provide an in-depth review of warranty/service fixed operations.
• Carry out fully independent warranty audits in line with the manufacturer’s parameters.
• Create detailed audit reports with recommended actions.
• Explain audit findings to dealer staff and management.
• Guide dealers on best practices and improve KPI performance.
• Travel to dealer locations and report to MSXI/HMA management.

Skills

Calm under pressure

Diplomacy

Process-driven

Computer literacy

Workload management

Driving record clean

Audit qualification

Communication

English fluency

Travel capable

Education

High school diploma or GED

Tools

MS Office (Excel & Word)

Dealer Management Systems (ADP, R&R, CDK)

Job description

MSX International is seeking a Warranty Process Review Audit Specialist to audit the Retailer network, focusing on warranty claim applications, documentation, retention policies, and audit risk.

You will work within a national team, complete audits on schedule, and create detailed reports with recommended actions for dealer staff and management.

Travel to dealers is required, with a minimum of five days per week, and you will coordinate with MSXI/HMA management to ensure program success.