Senior Warranty Auditor & Process Improvement Lead

Caterpillar Inc.; Peoria (IL); On-site; USD 128,000 - 193,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account

Flexible Spending Accounts

Career Development

Incentive bonus

Job summary

Caterpillar Inc. in Peoria, IL, is seeking a Senior Warranty Consultant to support the Global Warranty team. You will audit dealer claims, verify documentation, and drive improvement initiatives across Caterpillar dealers and internal groups. Collaborate with DSD and PSLD to ensure policy alignment and precise claim handling.

The role emphasizes technical warranty knowledge, data analysis, and strong communication to resolve issues, train staff, and lead cross-functional projects.

Qualifications

• Customer focus and ability to deliver customized solutions.
• Data gathering and analysis using multiple sources.
• Strong service excellence and customer care.
• Extensive consulting experience with clients.
• Effective communication across teams and stakeholders.
• Advanced problem solving to mitigate risk and improve processes.
• Relationship management with dealers and peers.
• Technical knowledge of Caterpillar systems and processes.

Responsibilities

• Use risk analysis to identify dealers to audit.
• Perform detailed review of claims and dealer service documentation.
• Initiate improvement plans with dealers and ensure implementation.
• Review data, identify trends and make recommendations to mitigate risk.
• Conduct related training for dealer and Caterpillar personnel.
• Lead and represent Global Warranty through continuous improvement projects.
• Answer warranty related questions from dealers and internal partners.

Skills

Customer Focus

Data Gathering

Service Excellence

Consulting

Effective Communications

Problem Solving

Relationship Management

Technical Excellence

Education

Bachelor's degree

Tools

SIMS

SCAS

Claimsi

PSCRM

SIS

Job description

Caterpillar Inc. in Peoria, IL, is seeking a Senior Warranty Consultant to support the Global Warranty team. You will audit dealer claims, verify documentation, and drive improvement initiatives across Caterpillar dealers and internal groups. Collaborate with DSD and PSLD to ensure policy alignment and precise claim handling.

The role emphasizes technical warranty knowledge, data analysis, and strong communication to resolve issues, train staff, and lead cross-functional projects.