WARRANTY ADMINISTRATOR 26

Warranty Processing Inc.; Beloit (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Warranty Processing Inc. seeks a detail-oriented Warranty Administrator to ensure timely, accurate processing of warranty claims for our automotive dealer network.

You will handle claim initiation through resolution, maintaining precise records and communicating with dealers and manufacturers to keep all parties informed. In addition to evaluating documentation and compliance, you will monitor claim progress using internal systems, contributing to process improvements and training as needed.

Qualifications

• Direct Warranty Administrator experience.
• Excellent communication and attention to detail.
• Proficient or ability to learn new computer systems.
• Prior experience in warranty processing required.
• High School Diploma or GED.
• Sound reasoning and math skills.

Responsibilities

• Process warranty claims accurately and timely.
• Maintain records of claims and update notes.
• Communicate with dealers and manufacturers.
• Analyze problems and identify trends affecting processing.
• Follow company policies for claim handling.

Skills

Warranty processing

Customer service

Attention to detail

Learning new computer systems

Communication

Education

High School Diploma or GED

Job description

Work with The Original Warranty Processing Inc. 60+ years of experience and reliability. We are growing our team to continue to lead the industry we created in 1966!We are currently adding to our Audi, Volkswagen, Chrysler, Nissan and Ford Lines.Position Summary:A Warranty Administrator is responsible for the timely and accurate processing of warranty claims. This position covers the full extent of all Warranty Claim Administration. Through the employee’s knowledge and continued training, they will be able to assist customers with all questions, concerns, and processes on a daily basis. The position is responsible for completing all requirements of getting a warranty claim paid and/or completed.Essential Duties and Responsibilities:• Accountable for assigned dealers and work involved with assigned claim completion.• Maintain positive communications and interactions with staff at dealerships, manufacturers, and WPI.• Maintain and update account specifics and handling requirements to ensure backups for accounts are provided with knowledge of account requests.• Maintain accurate records of claims throughout all steps of the process, updating claim notes with accurate detail.• Respond to communications timely within WPI expectations.• Punctual dependability, you’re considered the first contact for your accounts.• Use internal reporting to reconcile work weekly and monthly.• Analyze problems, identify trends, and report issues that are affecting the efficiency of claim processing for each assigned account, including proper accounting procedures and communicating with management instances of re-occurring customer guidance.• Assist in providing input towards creating and implementing any Action Plan or strategy to improve warranty processes for customers.• Communicate training or resources needed as required to execute responsibilities efficiently.• Self-Report all issues identified.• Review all warranty repair orders for accuracy and compliance, communicating any inconsistencies noted with customers as necessary.• Communicate with dealers as needed, including helping them with questions or issues.• Follow WPI Policy and Procedures for all claim handling.• Other duties as assignedQualifications:Direct Warranty Administrator experience.• Excellent communication and attention to detail skills• Proficient or ability to learn new computer systems• Prior experience in warranty processing required• High School Diploma or GED equivalent• Sound reasoning and math skills