Warranty Administrator

Symbotic LLC; Wilmington (DE); On-site; USD 50,000 - 70,000; Full time

Job summary

Symbotic LLC is seeking a Warranty Administrator located in Wilmington, Delaware. This role involves end-to-end administration of warranty claims, coordinating with internal teams and suppliers, and responding to customer inquiries effectively.

The ideal candidate will have a Bachelor’s degree in business or supply chain management and 3-5 years of relevant experience. Proficiency in Microsoft Office and ERP systems is essential. Up to 10% travel may be required.

Qualifications

• Bachelor’s degree in business administration, supply chain management, or a related field, or equivalent relevant work experience.
• Minimum 3–5 years of experience in warranty administration or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Serve as a primary point of contact for warranty-related inquiries.
• Process warranty-related material requests, returns, and replacements.
• Administer warranty claims from initiation through resolution.
• Work closely with Supply Chain to coordinate warranty-related activities.
• Maintain accurate warranty documentation within enterprise systems.

Skills

Verbal and written communication

Problem-solving skills

Attention to detail

Proficiency in Microsoft Office Suite

Education

Bachelor’s degree in business administration or supply chain management

Tools

Microsoft Office Suite

Enterprise Resource Planning (ERP) systems

SAP

CRM tools

Job description

Warranty Administrator

Symbotic is seeking a Warranty Administrator responsible for end-to-end administration of warranty claims, including claim intake, validation, coordination with internal teams and suppliers, and claim closure.

What you’ll do

• Serve as a primary point of contact for warranty-related inquiries from customers, providing clear information on claim requirements, status, and resolution.
• Process warranty-related material requests, returns, and replacements accurately and efficiently, in accordance with approved warranty claims.
• Administer warranty claims from initiation through resolution, including validating eligibility, coordinating repair or replacement actions, and maintaining warranty records.
• Work closely with Supply Chain to coordinate warranty-related material returns, replacements, and credit recovery activities.
• Coordinate warranty-related shipments and returns with Logistics providers, tracking deliveries and resolving issues related to approved warranty claims.
• Maintain accurate and up-to-date warranty documentation and records within enterprise systems to support operational and financial reporting.
• Coordinate with internal teams, including Quality, Engineering, Maintenance, Finance, and Customer Operations, to support claim investigation and resolution.
• Monitor and track warranty performance metrics, including claim aging and cycle time, identifying trends and opportunities for improvement.
• Support supplier warranty recovery activities by ensuring appropriate documentation and coordination with internal stakeholders.
• Participate in training sessions to stay current on warranty processes, system updates, and post-system delivery service practices.

What you'll need

• Bachelor’s degree in business administration, supply chain management, or a related field, or equivalent relevant work experience.
• Minimum 3–5 years of experience in a warranty administration, service operations, or related administrative role.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills and attention to detail.
• Proficiency in Microsoft Office Suite and enterprise systems (e.g., ERP or service management platforms). Experience with SAP or CRM tools is a plus.
• Familiarity with supply chain, warranty, or inventory-related systems and processes is preferred.
• A positive attitude with a strong sense of accountability and commitment to accurate, policy‑driven execution.
• Ability to work independently and as part of a team.

Travel & Vehicle Requirements

Up to 10% travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi‑weekly basis.

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.