Warranty Administrator

Performance Ford of Somerville; Somerville (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off

Professional development

Friendly work environment

Job summary

Performance Ford of Somerville, a leading automotive dealership in Somerville, NJ, seeks a detail-oriented Warranty Administrator to support the service department. You will manage warranty claims, ensure accuracy, and help the team optimize processes to strengthen manufacturer relationships.

The role requires high school diploma, automotive warranty experience preferred, and proficiency with Microsoft Office and dealership software.

Qualifications

• High school diploma or equivalent; additional education or certification is a plus.
• Experience in automotive warranty administration or related field preferred.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite and dealership management software.
• Effective written and verbal communication.
• Ability to work independently and as part of a team.
• Knowledge of Ford warranty policies and procedures is advantageous.

Responsibilities

• Process and submit warranty claims to manufacturers accurately and in a timely manner.
• Review warranty documentation and ensure compliance with manufacturer guidelines.
• Communicate with service technicians, parts department, and manufacturers to resolve warranty discrepancies.
• Track and follow up on outstanding warranty claims to ensure prompt payment.
• Maintain and update warranty records and reports.
• Assist in training service staff on warranty procedures and requirements.
• Support the service department with administrative tasks as needed.

Skills

Attention to detail

Organizational skills

Communication skills

Teamwork

Independent work

Education

High school diploma or equivalent

Certifications or further education a plus

Tools

Microsoft Office Suite

Dealership management software

Job description

Performance Ford of Somerville is seeking a detail-oriented and organized Warranty Administrator to join our team in Somerville, NJ. The ideal candidate will manage and process warranty claims efficiently, ensuring accuracy and timely reimbursement while supporting our service department operations. This role is critical in maintaining strong relationships with manufacturers and optimizing warranty-related processes to contribute to the dealership's overall success.

Responsibilities

• Process and submit warranty claims to manufacturers accurately and in a timely manner.
• Review warranty documentation and ensure compliance with manufacturer guidelines.
• Communicate with service technicians, parts department, and manufacturers to resolve warranty discrepancies.
• Track and follow up on outstanding warranty claims to ensure prompt payment.
• Maintain and update warranty records and reports.
• Assist in training service staff on warranty procedures and requirements.
• Support the service department with administrative tasks as needed.

Requirements

• High school diploma or equivalent; additional education or certification is a plus.
• Previous experience in automotive warranty administration or related field preferred.
• Strong attention to detail and excellent organizational skills.
• Proficient in Microsoft Office Suite and dealership management software.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Knowledge of Ford warranty policies and procedures is an advantage.

Benefits

• Competitive salary ranging from $50,000.00 to $75,000.00 per year, paid weekly.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off and holiday pay.
• Opportunities for professional development and advancement within the company.
• Friendly and supportive work environment.

About the Company

Performance Ford of Somerville is a leading automotive dealership located in Somerville, NJ. We pride ourselves on delivering exceptional customer service and quality vehicles to our community. Our team is dedicated to fostering a professional and collaborative workplace where employees can thrive and grow their careers. Join us and be a part of a dynamic company committed to excellence in the automotive industry.