Warranty Administrator

New Country Motor Car Group; West Palm Beach (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

New Country Motor Car Group seeks a skilled Automotive Warranty Administrator to support our warranty department in West Palm Beach. The role focuses on processing warranty claims, ensuring manufacturer compliance, and providing best practices to dealerships to improve service quality.

The ideal candidate has a High School Diploma and strong interpersonal and communication skills, with a detail-oriented mindset and the ability to work with multiple dealership teams.

Qualifications

• High School Diploma or equivalent.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Decisiveness and attention to detail.
• Proficiency with basic technology including computers and Microsoft Office.

Responsibilities

• Process warranty claims for payment following manufacturer policies.
• Review repair orders for compliance and correct issues before submission.
• Proactively address returned claims with dealerships and manufacturers.
• Reconcile Warranty Receivables and maintain documentation weekly.

Skills

Interpersonal skills

Customer service

Problem solving

Verbal communication

Written communication

Conflict resolution

Attention to detail

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Job description

New Country Motor Car Group seeks a skilled Automotive Warranty Administrator.

The Warranty department assists with all aspects of dealership warranty responsibilities. The Warranty Administrator will assist the dealerships to improve performance and service quality. The Warranty Administrator assists in warranty submission, provides dealerships with warranty best practices to expand their knowledge of services, and focuses on improving performance and processes in an effort to better support dealership operations.

Warranty Administrator Responsibilities:

• Process warranty claims for payment in accordance with all manufacturer policies and procedures. The administrator will review all repair orders for manufacturer compliance and correct any issues with dealership before submitting to manufacturer.
• Ensure all returned claims are addressed proactively with dealership and corrected with manufacturer as quickly as possible.
• Review open warranty repair orders as requested. Provide the appropriate labor operations and compliance guidance to dealership and ensure guidelines are being followed at all times. Respond promptly and directly with appropriate dealership staff with any updates to corrections needed to the repair orders.
• Warranty Administrator is responsive to reconcile the Warranty Receivables schedule for all outstanding amounts. Warranty Administrator is responsible to identify issues, correct issues with appropriate dealership parties and submit correct documentation to the manufacturer. This is an on-going expectation and to be maintained weekly.

Warranty Administrator Requirements:

• High School Diploma or equivalent.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Previous automotive warranty experience a plus.
• Decisiveness and attention to detail.
• Proficiency with necessary technology, including computers, Microsoft Office, etc.
• Polite, professional and strong attention to detail.
• Ability to work well with others and maintain appropriate communications with multiple dealerships.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.