Warranty Administrator

Zeigler Ford of North Riverside; North Riverside (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Zeigler Ford of North Riverside is seeking a Ford Warranty Administrator to join our service team. You will manage warranty claims, verify coverage, and ensure timely submission to manufacturers and dealers.

Ideal candidates have Ford warranty experience, strong computer skills, and excellent communication abilities. The role offers growth within a supportive dealership environment and the chance to work with a dynamic team in Illinois.

Qualifications

• 1+ year Ford warranty administrative experience
• Experience with automotive parts identification and classification
• Strong overall automotive knowledge
• Excellent verbal and written communication skills
• Good computer skills

Responsibilities

• Process warranty paperwork to verify criteria by factory or distributor
• Stay updated on factory recalls and announcements
• Arrange for parts to be shipped to the factory or distributor and resubmit rejected claims
• Assist with body shop warranty claims and follow up on outstanding claims
• Reconciling warranty receivables and collaborate with accounting to secure payments
• Track warranty parts by repair order number and replacement dates
• Maintain service and customer records as required by the warrantor

Skills

Ford warranty experience

Warranty administration

Automotive parts knowledge

Computers / software skills

Verbal and written communication

Job description

We are seeking a new Ford Warranty Administrator to join the Zeigler Ford team!.

In this role, you will be responsible for tracking warranty claims, processing returns, and investigating product issues. We are looking for someone who excels at multitasking and can thrive in the fast-paced environment of our warranty department. As our company grows, your responsibilities will expand, so we seek a candidate who is passionate about growing with us.

Warranty administrators ensure that the dealership receives payment for warranty work by preparing, submitting, and following up on claims. Compensation is based upon experience.

Job Responsibilities:

• Processing all warranty paperwork to ensure proper documentation and verify the criteria required by the factory or distributor.
• Staying updated on all factory recalls and announcements.
• Arranging for parts to be shipped to the factory or distributor and promptly resubmitting all rejected claims.
• Assisting with body shop warranty claims and following up on outstanding claims.
• Reconciling all warranty receivables and collaborating with the accounting department to secure payments.
• Tracking all warranty parts by noting the repair order number, the date of replacement, and the date on which the part may be disposed of.
• Maintaining all service and customer records as required by the warrantor.

Job Requirements:

• 1+ year of Ford Automotive warranty administrative experience required
• Only Ford experience need apply
• Warranty administrators should have experience with automotive parts (identification, inspection, classification of component groups, etc.)
• Overall automotive vehicle knowledge
• Good computer skills
• Excellent verbal and written communication skills
• Assist with Used Car Service Tickets

Zeigler Ford is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on merit, qualifications, and business needs.