Warranty Administrator

Norm Reeves Auto Group; Cerritos (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k Matching

FSA

Tuition reimbursement

Paid time off

Supplemental insurance

Job summary

Norm Reeves Auto Group in Cerritos, CA is seeking a Warranty Administrator to process, submit, and track Ford warranty claims for timely reimbursement. The role collaborates with the service department to ensure repairs meet Ford guidelines and compliance standards.

What You'll Do includes reviewing orders for coverage, verifying documentation with Ford policies, monitoring claim status, and resolving discrepancies. Strong communication with advisors and technicians is essential.

Qualifications

• Knowledge of Ford warranty policies and procedures.
• Experience handling audits and compliance reviews.
• Strong communication and problem-solving skills.
• Ability to prioritize multiple tasks and meet deadlines.

Responsibilities

• Review repair orders to verify warranty coverage and eligibility.
• Ensure all documentation meets Ford warranty policies and procedures.
• Monitor claim status and follow up on outstanding or rejected claims.
• Resolve claim discrepancies and resubmit as needed.
• Communicate with service advisors and technicians to gather required information.
• Maintain organized records of warranty submissions and approvals.
• Stay up to date with Ford warranty bulletins, recalls, and policy changes.
• Assist with warranty audits and ensure compliance with dealership and manufacturer standards.
• Reconcile warranty receivables and report on claim activity.

Skills

Ford warranty policies

Audits & compliance

Communication

Prioritization & deadlines

Job description

Location: Cerritos, CA| Job Type: Full Time |Pay: $27/hr+ | Schedule: Monday - Friday 7:00 a.m. - 4:00 p.m.

The Warranty Administrator is responsible for processing, submitting, and tracking manufacturer warranty claims to ensure timely reimbursement from Ford Motor Company. This role works closely with the service department to ensure all warranty repairs meet manufacturer guidelines and compliance standards.

What You'll Do:

• Review repair orders to verify warranty coverage and eligibility
• Ensure all documentation meets Ford warranty policies and procedures
• Monitor claim status and follow up on outstanding or rejected claims
• Resolve claim discrepancies and resubmit as needed
• Communicate with service advisors and technicians to gather required information
• Maintain organized records of all warranty submissions and approvals
• Stay up to date with Ford warranty bulletins, recalls, and policy changes
• Assist with warranty audits and ensure compliance with dealership and manufacturer standards
• Reconcile warranty receivables and report on claim activity

What You'll Need:

• Knowledge of Ford warranty policies and procedures
• Experience handling audits and compliance reviews
• Strong communication and problem-solving skills
• Ability to prioritize multiple tasks and meet deadlines

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts