Warranty Administrator

SHAKER JCB; Auburn (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

401(k) matching

Dental insurance

Health insurance

Training & development

Job summary

SHAKER JCB is seeking a Warranty Administrator in Auburn, KY. This role involves processing warranty claims, reviewing documentation, and ensuring excellent customer satisfaction. The ideal candidate will have at least 2 years of experience in warranty administration, be detail-oriented, and possess strong organizational and communication skills. Candidates will benefit from flexible work-from-home options and join a supportive team dedicated to quality service.

Qualifications

• 2+ years of experience in warranty administration or a related field.
• Proficient in using warranty management software and Microsoft Office.
• Knowledge of heavy machinery or automotive industry is a plus.

Responsibilities

• Process warranty claims efficiently and accurately.
• Review and analyze warranty documentation for compliance.
• Communicate with vendors regarding warranty status.

Skills

Attention to detail

Organizational skills

Communication skills

Customer-focused

Problem-solving abilities

Education

High school diploma or equivalent

Relevant certifications preferred

Tools

Warranty management software

Microsoft Office

Job description

Benefits

• Employee discounts
• Paid time off
• 401(k) matching
• Dental insurance
• Health insurance
• Training & development

Overview

Join SHAKER JCB as a Warranty Administrator, where you'll play a crucial role in ensuring customer satisfaction through effective warranty management. Be part of a dynamic team in Auburn, KY, dedicated to providing top-notch service and support to our valued clients.

Responsibilities

• Process warranty claims efficiently and accurately to ensure timely resolution.
• Review and analyze warranty documentation for compliance and accuracy.
• Communicate with vendors regarding warranty status and inquiries.
• Maintain detailed records of warranty claims and resolutions in the system.
• Collaborate with the service department to resolve warranty-related issues.
• Monitor warranty trends and provide feedback for process improvements.
• Assist in training staff on warranty policies and procedures.
• Stay updated on industry standards and manufacturer warranty policies.

Requirements

• High school diploma or equivalent; relevant certifications preferred.
• 2+ years of experience in warranty administration or a related field.
• Strong attention to detail and excellent organizational skills.
• Proficient in using warranty management software and Microsoft Office.
• Exceptional communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Customer-focused mindset with problem-solving abilities.
• Knowledge of heavy machinery or automotive industry is a plus.

About Us

SHAKER JCB has established itself as a leader in the heavy equipment industry, providing exceptional machinery and service to our clients. Customers love us for our commitment to quality and reliability, while our employees appreciate a supportive work environment that encourages growth and development.

Notes

Flexible work from home options available.