Warranty Admin Booker / Automotive Warranty Administrator

Ricart Automotive; Columbus (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation structure

Health, dental, and vision insurance

401(k) retirement plan

PTO and holiday pay

Career growth and manufacturer培训

Job summary

Ricart Automotive in Columbus, OH, is seeking a detail-oriented Warranty Admin Booker to bridge the Service Department and manufacturers. You will review, book, and submit warranty repair orders, ensuring claims meet policy and are coded for prompt reimbursement.

The ideal candidate has prior dealership warranty experience, knowledge of DMS like CDK or Dealertrack, excellent organizational skills, and clear communication.

Qualifications

• Automotive warranty experience in a dealership setting preferred.
• Familiarity with DMS like CDK or Dealertrack.
• Strong attention to detail and documentation.
• Ability to work on-site full-time in a fast-paced environment.

Responsibilities

• Review, book, and verify repair orders for warranty claims.
• Code warranty claims with correct labor operations and times.
• Submit claims electronically and track status.
• Identify, correct, and resubmit rejected claims.
• Maintain organized warranty documentation for audits.
• Collaborate with service staff to resolve discrepancies.

Skills

Attention to detail

Analytical skills

Communication

Organizational skills

Tools

CDK

Dealertrack

Job description

We are seeking a detail-oriented, organized Warranty Admin Booker to join our automotive dealership team. In this role, you will bridge the gap between our Service Department and vehicle manufacturers by reviewing, booking, and submitting warranty repair orders. Your precision ensures that all warranty claims meet manufacturer guidelines and that repair work is accurately translated into properly coded claims for prompt reimbursement.

Key Responsibilities

• Review & Book Repair Orders: Audit technician stories, repair lines, and parts lists on completed service tickets to verify accuracy and compliance with manufacturer policies.
• Code Warranty Claims: Apply correct labor operations, labor times, fail codes, and diagnostic procedures per manufacturer specifications.
• Claim Submission & Tracking: Submit warranty claims electronically to manufacturers, track claim status, and process payments/adjustments.
• Rejection Management: Identify, correct, and resubmit rejected or flagged warranty claims in a timely manner.
• Audit Compliance: Maintain organized documentation and hard copies to ensure full compliance during manufacturer warranty audits.
• Service Collaboration: Work closely with Service Advisors, Technicians, and Service Managers to clarify repair details and resolve story or coding discrepancies.

Qualifications & Requirements

• Experience: Prior experience as an Automotive Warranty Booker, Warranty Administrator, or Service Advisor within a dealership setting preferred.
• Technical Knowledge: Familiarity with automotive repair terms, flag hours, factory labor guides, and Dealership Management Systems (DMS) (e.g. CDK, Dealertrack).
• Detail-Oriented: Exceptional attention to detail with strong analytical and record-keeping skills.
• Communication: Clear written and verbal communication skills for collaborating with service personnel and manufacturer representatives.
• Work Ethic: Ability to work on-site full-time in a fast-paced environment and manage multiple priorities efficiently.

What We Offer

• Competitive compensation structure
• Comprehensive health, dental, and vision insurance options
• 401(k) retirement plan
• Paid time off (PTO) and holiday pay
• Opportunities for career growth and ongoing manufacturer training