Warm Front Desk Coordinator — PTO & Benefits

North American Dental Group; Shelby Charter Township (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Benefits

Career Growth

Dynamic Environment

Job summary

North American Dental Group is seeking a Front Desk Coordinator at Stoneybrook Dental in Farmington, MI. You will greet patients, manage the front desk, and support daily operations to ensure a welcoming, efficient experience.

The role requires strong communication, organization, and multitasking. You will handle scheduling, phone inquiries, and basic billing tasks, with a team that values empathy and patient care.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software and Microsoft Office applications.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator at Stoneybrook Dental in Farmington, MI. You will greet patients, manage the front desk, and support daily operations to ensure a welcoming, efficient experience.

The role requires strong communication, organization, and multitasking. You will handle scheduling, phone inquiries, and basic billing tasks, with a team that values empathy and patient care.