Front Desk Coordinator: Welcoming & Organized for Growth

North American Dental Group; Farmington Hills (MI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Benefits

401(k)

Job summary

Stoneybrook Dental in Farmington, MI is hiring a Front Desk Coordinator to be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door.

The role emphasizes organization, professionalism, and multitasking as you handle scheduling, insurance verification, payments, and patient communications while clearly explaining procedures and policies.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Communication skills

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

Stoneybrook Dental in Farmington, MI is hiring a Front Desk Coordinator to be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door.

The role emphasizes organization, professionalism, and multitasking as you handle scheduling, insurance verification, payments, and patient communications while clearly explaining procedures and policies.