Warehouse Team Leader I - Houston, TX

H-E-B; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

H-E-B Warehouse or Transportation seeks a Team Leader I to guide different operation areas and develop leadership within a team of hourly Partners. You will provide tactical operational leadership and drive service, safety, and performance across shifts.

The role emphasizes communication of expectations, monitoring key performance indicators, and ensuring compliance with SOPs and OSHA guidelines while maintaining a positive, productive work environment.

Qualifications

• Minimum 1 year of related experience or a Bachelor’s Degree.
• Strong knowledge of department operations and applicable employment laws.

Responsibilities

• Supervise and support hourly Partners; foster teamwork and performance.
• Explain roles, expectations and performance measures to Partners.
• Operate a team meeting customer needs and resolve complaints; track trends.
• Monitor KPIs; balance staffing and overtime to meet daily goals.
• Develop Partners with growth opportunities; address underperformance.
• Maintain safe, clean, compliant facility per SOPs and OSHA guidelines.

Skills

Team leadership

Operations knowledge

Communication skills

Analytical skills

Project management

Negotiation

Attention to detail

Education

Bachelor’s Degree

1+ years of related experience

Job description

Responsibilities

Responsibilities

Job Summary

As a Team Leader I for H-E-B Warehouse or Transportation, you'll manage different areas of operation to develop expertise in people leadership and tactical operational leadership. You'll lead a team of hourly Partners.

Key Responsibilities & Essential Functions

• Management / Operations:
• Spends majority of time using independent judgment making employment-related business decisions, or effectively recommending such decisions (e.g., product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters)
• Provides daily supervision and support for an assigned group of hourly Partners; maintains an environment where Partners trust and respect the Leader and work together as a team to accomplish goals and objectives
• Engages with Partners daily; clearly explains roles, expectations and performance measurements for each critical component that impacts business outcomes
• Operates a team that consistently meets customer needs and expectations; tracks / monitors / resolves complaints; ensures service recovery efforts; identifies trends; provides feedback
• Monitors / evaluates key performance indicators for daily and weekly team performance; measures against goals; gets team buy-in; provides team feedback
• Monitors / adjusts labor requirements to balance staffing levels and overtime costs while meeting daily facility performance expectations
• Takes an active role in development of Partners; provides leaning and growth opportunities; addresses performance that does not meet expectations
• Maintains a clean, safe, pest-free, and well-organized facility; complies / ensures compliance with established SOPs; documents measures through SOPs in compliance with OSHA and H-E-B guidelines
• Recognizes Partner achievements

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Work Experience

Qualifications & Key Requirements:

• 1+ years of related experience - Required
• Experience in presentations - Preferred

Knowledge/Skills/Abilities

• Advanced knowledge of operations of department programs - Required
• Working knowledge of the industry and related EEOC and employment laws, and assigned department level reports - Required
• Strong organization and time management skills - Required
• Strong verbal / written communication skills - Required
• Strong analytical and project management skills - Required
• Strong negotiating and influencing skills - Required
• Intermediate skills in internal / external software and systems - Required
• Ability to manage multiple priorities and shift focus between tasks; attention to detail - Required

Education

• Bachelor’s Degree or 1+ years of related experience - Required

Licenses/Certifications

• Successful completion of Leadership & Development classes as assigned - Required

Physical Demands & Working Conditions

• Function in a fast-paced distribution center and office environment
• Travel by car or plane with overnight stays
• Work flexible and/or rotating schedules, including overnights, weekends, and holidays
• Work in multiple temperature zones
• Safely maneuver facility in compliance with OSHA regulations

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2017