Transportation Team Leader I

H-E-B; Houston (TX); On-site; USD 52,000 - 64,000; Full time

Job summary

H-E-B is seeking a Team Leader I to supervise a group of hourly Partners in a warehouse or transportation setting. You will guide daily operations, align staffing with goals, and drive performance across safety, service, and quality metrics.

Responsibilities include coaching Partners, interpreting KPIs, and ensuring a clean, compliant facility. Travel and shift flexibility may be required to meet business needs.

Qualifications

• Bachelor’s degree or 1+ years of related experience required.
• Strong knowledge of operations and department programs.
• Understanding of EEOC and employment laws at the department level.
• Proven ability to supervise and develop staff in a fast-paced setting.
• Ability to read and interpret performance metrics and KPIs.

Responsibilities

• Lead a team of hourly Partners and provide daily supervision.
• Explain roles, expectations and performance measures clearly.
• Monitor customer service standards and address issues promptly.
• Balance staffing and overtime while meeting daily goals.
• Develop Partners and provide growth opportunities.
• Maintain a safe, clean, and organized facility compliant with SOPs.

Skills

Operational leadership

Team supervision

Communication skills

Analytical thinking

Project management

Negotiation & influence

Multi-priority management

Software literacy

Education

Bachelor’s Degree or 1+ years of related experience

Job description

Responsibilities

Job Summary

As a Team Leader I for H-E-B Warehouse or Transportation, you'll manage different areas of operation to develop expertise in people leadership and tactical operational leadership. You'll lead a team of hourly Partners.

Key Responsibilities & Essential Functions

• Management / Operations
  • Spends majority of time using independent judgment making employment-related business decisions, or effectively recommending such decisions (e.g., product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters)
  • Provides daily supervision and support for an assigned group of hourly Partners; maintains an environment where Partners trust and respect the Leader and work together as a team to accomplish goals and objectives
  • Engages with Partners daily; clearly explains roles, expectations and performance measurements for each critical component that impacts business outcomes
  • Operates a team that consistently meets customer needs and expectations; tracks / monitors / resolves complaints; ensures service recovery efforts; identifies trends; provides feedback
  • Monitors / evaluates key performance indicators for daily and weekly team performance; measures against goals; gets team buy-in; provides team feedback
  • Monitors / adjusts labor requirements to balance staffing levels and overtime costs while meeting daily facility performance expectations
  • Takes an active role in development of Partners; provides leaning and growth opportunities; addresses performance that does not meet expectations
  • Maintains a clean, safe, pest-free, and well-organized facility; complies / ensures compliance with established SOPs; documents measures through SOPs in compliance with OSHA and H-E-B guidelines
  • Recognizes Partner achievements

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Work Experience

• 1+ years of related experience - Required
• Experience in presentations - Preferred

Knowledge/Skills/Abilities

• Advanced knowledge of operations of department programs - Required
• Working knowledge of the industry and related EEOC and employment laws, and assigned department level reports - Required
• Strong organization and time management skills - Required
• Strong verbal / written communication skills - Required
• Strong analytical and project management skills - Required
• Strong negotiating and influencing skills - Required
• Intermediate skills in internal / external software and systems - Required
• Ability to manage multiple priorities and shift focus between tasks; attention to detail - Required

Education

• Bachelor’s Degree or 1+ years of related experience - Required

Licenses/Certifications

• Successful completion of Leadership & Development classes as assigned

Physical Demands & Working Conditions

• Function in a fast-paced distribution center and office environment
• Travel by car or plane with overnight stays
• Work flexible and/or rotating schedules, including overnights, weekends, and holidays
• Work in multiple temperature zones
• Safely maneuver facility in compliance with OSHA regulations

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2017