Warehouse Supervisor

SHEIN; Fallsington (Bucks County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

HSA with employer funding

FSA (Healthcare/Dependent care)

Disability coverage

Voluntary benefits

401(k) match

Paid time off

Employee discounts

Free weekly catered lunch

Snacks & beverages

Job summary

SHEIN is seeking a Warehouse Supervisor - Inbound & Inventory to oversee the inbound and inventory management module at our US East Region 3PL warehouse.

This role is the first point of accountability for new business and new inventory programs landing on the inbound side, helping ensure a smooth end-to-end inbound chain and accurate, reliable inventory data through effective 3PL management and collaboration — while progressively building local data monitoring and improvement capabilities.

Qualifications

• Two plus years of work experience as a warehouse supervisor.
• Highly effective supervisory skills and techniques.
• Knowledge of warehouse software packages.
• Ability to input, retrieve and analyze data.
• Excellent communication and interpersonal skills.
• Proven ability to direct and coordinate operations.
• Proficiency with Microsoft products (Excel, Word, PowerPoint).

Responsibilities

• Perform daily operational support across the inbound chain including appointment and scheduling management, receiving execution, put-away, and storage capacity management.
• Monitor storage capacity utilization and coordinate with arrival depth to ensure efficient bin location use.
• Follow up on receiving and put-away accuracy, manage exceptions, and drive corrective actions.
• Support inbound launch of new inventory programs and new business; deliver replicable inbound solutions.
• Coordinate cycle counts and full counts; supervise discrepancies and drive root cause analysis.
• Track discrepancy resolution to closure; optimize counting processes and efficiency.
• Represent the business side for the US East Coast, overseeing inbound/inventory modules by 3PL; monitor key metrics.
• Facilitate meetings with 3PL to identify bottlenecks and drive improvements; ensure SOP adherence.
• Monitor core metrics and drive improvements; complete end-to-end metric monitoring and tracking.
• Assist in developing inbound and inventory SOPs to standardize processes.

Skills

Warehouse supervision

Data analysis

Warehouse software

Communication

Microsoft Office

Education

Bachelor's degree in Supply Chain Management, Business, Logistics, or related field

Advanced degree preferred

Tools

Warehouse software packages

Job description

SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 160 countries and regions. Founded in 2012, SHEIN has nearly 18,000 employees operating from offices around the world, with U.S. Headquarters located in Los Angeles.

In SHEIN, we work with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team.

At SHEIN, our culture is driven by our core values: Customer First, Take Ownership, Deliver Results, Make Change, and Celebrate Diversity. These are not just words, they are the principles that guide our work as we strive to meet the needs of our customers around the world.

About the Position

We're seeking a Warehouse Supervisor - Inbound & Inventory to conduct the inbound and inventory management module at our US East Region 3PL warehouse. This role is the first point of accountability for new business and new inventory programs landing on the inbound side, helping ensure a smooth end-to-end inbound chain and accurate, reliable inventory data through effective 3PL management and collaboration — while progressively building local data monitoring and improvement capabilities. Working alongside the outbound side, this role forms a closed-loop division of labor.

Job Responsibilities

• Perform daily operational support across the entire inbound chain, including appointment and scheduling management, receiving execution, put-away, and storage capacity management.
• Monitor storage capacity utilization and coordinate with arrival depth and breadth to ensure reasonable use of bin locations.
• Follow up on receiving and put-away accuracy, manage exceptions, and drive on-site corrective actions.
• Support the inbound launch of new inventory programs and new business, and deliver replicable inbound solutions.
• Coordinate cycle counts, mid-year and annual full counts, and exception counts to ensure physical inventory matches system data; supervise daily inventory discrepancies (overages/shortages) and drive root cause analysis.
• Track discrepancy resolution to closure, optimize counting processes and execution standards, and develop counting plans to continuously improve counting efficiency and accuracy.
• Serve as the business-side representative for the US East Coast, overseeing daily fulfillment of the inbound and inventory modules by 3PL service providers; monitor and assess 3PL key metrics such as receiving timeliness rate, put-away accuracy rate, and in-warehouse discrepancy rate.
• Facilitate daily and weekly operations review meetings with the 3PL to identify operational bottlenecks and drive improvements; drive the 3PL to execute SOPs in accordance with company standards, and hold them accountable for improvement outcomes.
• Monitor core metrics such as inbound timeliness rate, put-away accuracy rate, and inventory accuracy rate; identify abnormal fluctuations and drive improvements; independently complete the full closed loop of metric monitoring, anomaly identification, and improvement tracking.
• Assist in developing and refining inbound and inventory operation SOPs to ensure process standardization.

Job Requirements

• Two plus years of work experience as a warehouse supervisor.
• Highly effective supervisory skills and techniques.
• Knowledge of warehouse software packages.
• Ability to input, retrieve and analyze data.
• Excellent communication and interpersonal skills.
• Proven ability to direct and coordinate operations.
• Proficiency with Microsoft products excel, word, PowerPoint etc.

Preferred Requirements

• Bilingual speaker (English and Chinese)
• Bachelor's degree in Supply Chain Management, Business, Logistics, or related field. Advanced degree preferred.
• Minimum of 3 years of supply chain/logistics experience with a focus on 3PL warehouse
• Experience managing multiple facilities/sites and leading 3PL providers.

Health Savings Account with Employer Funding

Flexible Spending Accounts (Healthcare and Dependent care)

Company-Paid Short-Term and Long-Term Disability

Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)

401(k) Savings Plan with discretionary company match and access to a financial advisor

Vacation, paid holidays, floating holidays, and sick days

Employee discounts

Free weekly catered lunch

Free swag giveaways

Invitations to pop-ups and other company events

Complimentary daily office snacks and beverages

SHEIN is committed to an equitable and inclusive work environment for all candidates and provides equal opportunities in all employment practices without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, pregnancy or childbirth, age, disability, or veteran status.