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SwiftX Inc. is seeking a results-driven operations lead for last-mile logistics in Dallas. You will manage dispatch, assign DSP tasks, monitor performance, and enforce QA standards to ensure top service quality.
The role requires a Bachelor’s degree or equivalent, at least 1 year in last-mile or 3PL warehousing, and bilingual Mandarin proficiency. Expect leadership duties, training design, and cross-team collaboration in a fast-paced environment.
**Key Responsibilities:**
Assist daily operations including dispatch parcel and assign tasks to DSPs, ensuring compliance with company standards.
Monitor performance and drive continuous improvement.
CDevelop and enforce quality assurance protocols.
onduct daily control meetings and performance reviews.
Recruit qualified DSPs and provide onboarding.
Design training to improve service quality.
Support fleet operations, task distribution.
Coordinate with internal teams and external partners.
Handle daily operations and emergency responses.
Additional tasks as directed by supervisors or managers.
Bachelor’s degree or equivalent, bilingual Mandarin required.
Minimum 1 year in last-mile or 3PL warehousing and logistics related experiences.
Strong leadership, analytical, and decision-making skills.
Able to perform under pressure in fast-paced environments.
We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach