Warehouse Shift Lead — Drive KPIs & Team Performance

Scentbird

New Jersey

On-site

USD 60,000 - 85,000

Full time

6 days ago

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Job summary

Scentbird is seeking a Warehouse Lead for its on-site fulfillment facility. You will lead daily shift operations, coach associates, and drive performance from picking to shipping, ensuring safety and accuracy.

Ideal candidates have experience leading warehouse teams, proficiency with WMS/SNAP, and a proactive approach to improving processes. This hands-on leadership role requires strong communication and a commitment to safety and efficiency.

Qualifications

Demonstrated experience in warehouse, fulfillment, or logistics operations.
Prior experience in a team lead, supervisor or frontline leadership role.
Proficiency with warehouse management systems and inventory transaction processes.
Strong communication skills — written and verbal — across all levels of the organization.
Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
Commitment to safety, accuracy, and accountability.

Responsibilities

Run structured daily shift briefings and debriefs, setting clear priorities and expectations.
Assign tasks based on volume, associate strengths, and operational priorities.
Manage shift performance to ensure on-time completion of all work orders and KPIs.
Escalate issues proactively — resolve problems before they impact downstream operations.
Present weekly shift KPIs (UPH, order accuracy, on-time completion) to leadership.
Execute the full work order lifecycle independently: picking, staging, transfers, bulk processing, and QC documentation.
Own cycle count scheduling and inventory reconciliation for assigned zone.
Ensure zero work order errors on shift; investigate and document root causes when issues arise.
Maintain strict adherence to brand-specific storage logic and location ownership rules.
Never adjust inventory outside your team's designated locations without prior communication.
Navigate SNAP confidently for task assignments, inventory lookups, and transactions.
Execute all key transaction types: Transfers, STRAs, BRP, and SPW.
Troubleshoot routine SNAP issues independently before escalating to supervisor.
Model and enforce Scentbird's safety standards and PPE requirements at all times.
Communicate professionally with peers, leads, and supervisors across all departments.
Report safety concerns and near-misses immediately — zero tolerance for delayed reporting.
Maintain zero safety violations on shift.
Deliver real-time coaching to associates on performance, accuracy, and conduct.
Conduct formal performance check-ins for all direct reports.
Identify high-potential associates for cross-training or advancement opportunities.
Recognize strong performance consistently and address performance gaps directly and professionally.
Train associates on work order procedures and SNAP operations.
Build trusted working relationships across Warehouse, Manufacturing, Quality, and Inventory Control.
Partner with Receiving, Transportation, and Procurement to resolve SLA issues proactively.
Participate in capacity planning for upcoming peak periods.
Communicate operational changes and risks to all affected teams — no surprises.
Identify recurring floor pain points and develop documented solutions aligned with management.
Lead Continuous Improvement and 5S initiatives from kickoff through completion.
Submit operational improvement roadmaps with clear owners and timelines.
Document before/after results and share outcomes with the team and leadership.