Warehouse Services Coordinator

Black Box; Inver Grove Heights (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking a Warehouse Services Coordinator to oversee inventory processes within our warehouse. This role involves managing shipping and receiving tasks, ensuring accuracy in order fulfillment, and providing superior customer service. Candidates should have at least 3 years of relevant warehouse experience paired with strong organizational and interpersonal skills.

Qualifications

• 3 ans d'expérience dans un environnement d'entrepôt.
• Connaissances en gestion de l'inventaire et en service client souhaitées.
• Capacité à travailler sous pression et à effectuer plusieurs tâches.

Responsibilities

• Gérer le traitement des commandes et assurer un service client exceptionnel.
• Effectuer des vérifications d'inventaire et résoudre les problèmes.
• Préparer les expéditions et gérer les retours.

Skills

Accountability

Customer Focus

Strong work ethic

Communication skills

Logistic skills

Education

3 years relevant experience in a warehouse environment

Proficient in MS Office

Knowledge of ERP (Dynamics SL and/or SAP)

Tools

Excel

Peoplesoft

SAP

Job description

The Warehouse Services Coordinator will process inventory movement through the warehouse utilizing an ERP system. Includes, accurate receiving of all materials into our inventory database, picking product for sales orders utilizing a pick plan, prepping product for shipment, and scanning products into our warranty database. Performs the physical or administrative tasks involved in the shipping, receiving, order fulfillment, storing and distributing of materials, parts, supplies and equipment. Provide internal and external customer service and support through a ticketing system, email, phone calls etc.

Position Details:

• Hourlyposition based upon experience & skill level
• Standard work hours: Mon-Fri 8:30am-5:30pm
• Location:8210 Court House Blvd Ste. 200, Inver Grove Heights, MN 55077

Primary Roles & Responsibilities:

• Create and Manage pick plans for accurate and timely order completion. Responsible to evaluate inventory variances including verifying bin locations and communicating corrective action plans with supervisor.
• Schedule all pick-ups for outbound freight. Ensure each order is processed, packed, and shipped to the proper shipping location based on the sales order by the end of each day.
• Provide freight quotes to sales, purchasing, production and management to assist in sales order processing. Complete other orders requesting freight quotes from outside vendors.
• Pick product from the warehouse based on a pick plan for sales orders.
• Receive and verify all incoming inventory to "FG" stock in a timely manner to minimize receiving or transfer errors. Move physical inventory to the proper put-away bin locations on a daily basis utilizing hand held scanner device
• Quality scan all products based on sales order into the warranty database for accurate fulfillment of the sales order as well as timely completion of each order.
• Prepare shipments by packing cartons or pallets for shipment and process through the UPS or FedEx shipping systems.
• Perform cycle counts on a daily, weekly basis to ensure inventory level accuracy and physical inventory yearly.
• Interacts with customer contacts, business partners, and internal staff to resolve Sales Order issues to meet shipment dates.
• Respond to all material requests including: MAC, Install, Service, and Technician.
• Process all related reports including Fixed Bin Replenishment, MAC/Service Errors, Open PO, Reservation Errors and others as needed and directed.
• Updated all work performed in our service ticketing system.
• Provide excellent customer service to our internal and external customers.
• Verify physical inventory for purchase orders or RMAs (returns) and communicate discrepancies to customer service or purchasing agent.
• 24 hour standby duties on a rotating scheduled basis as directed.

Knowledge, Skills, Abilities:

• Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Takes personal ownership in organization’s success.
• Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer.
• Strong computer skills and related applications (Excel, Peoplesoft, SL Dynamics, SAP, UPS and FedEx freight application experience a plus)
• Excellent interpersonal and communication skills
• Strong work ethic
• Ability to work under pressure to meet deadlines
• Ability to multi-task
• Ability to work in a fast paced environment
• Able to standon cement forup to 95% of the day.
• Able to multi-task and resolve difficult situations
• Good logistic skills.
• Familiarity with shipping practices and procedures
• I/P, telephony or computer product knowledge desired
• Certification on forklift equipment preferred.

Education/Experience Requirements:

• 3 years relevant experience in a warehouse environment
  • Inventory knowledge
  • Customer service
  • Warehouse experience preferred
• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP (i.e. Dynamics SL and/or SAP)

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About Us:

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Visit blackbox.com to learn more.