IT Services Coordinator - PST

Cybertron; Nevada (IA); Remote; USD 50,000 - 70,000; Full time

Job summary

Cybertron is seeking a Remote IT Services Coordinator & Dispatcher to manage communications and service requests effectively. In this fully remote role, you will ensure optimal coordination between clients and our tech team, playing a critical part in our service operations. Ideal candidates will have strong organizational skills, attention to detail, and prior experience in a customer support role, making a significant impact on client satisfaction.

Benefits

Fully remote role

Health and dental insurance

Paid time off (PTO)

401(k) retirement plan

Supportive team culture

Growth opportunities

Qualifications

• Prior experience in service coordination, dispatcher, or client support role.
• Familiarity with service ticketing platforms (e.g., ConnectWise, Autotask, Zendesk) preferred.
• Ability to stay organized while working remotely.

Responsibilities

• Serve as key contact between clients and the IT service team.
• Prioritize and schedule service tickets based on urgency.
• Monitor open tickets, ensuring timely resolution.

Skills

Professional communication

Multitasking

Organizational skills

Attention to detail

Customer support

Tech-savvy

Tools

Service ticketing platforms

Job description

Are you a natural multitasker who thrives in fast-paced environments and loves keeping things organized and on track? Do you enjoy connecting with people and making sure everyone is where they need to be—at the right time? If so, CybertronIT has the perfect remote opportunity for you.

We’re looking for a Remote IT Services Coordinator & Dispatcher based in Nevada to help us support our growing client base. In this role, you’ll be the hub of communication between our clients and tech team—assigning tickets, managing schedules, and making sure service requests are handled efficiently and professionally. You'll work Monday through Friday from 8am to 5pm PST, keeping operations flowing smoothly and clients happy.

What You’ll Do:

• Serve as the key point of contact between clients and the IT service team
• Receive and triage incoming service requests via phone, email, and portal
• Prioritize, assign, and schedule service tickets based on urgency and technician availability
• Monitor open tickets and follow up with both clients and technicians to ensure timely resolution
• Coordinate schedules and support resources for on-site and remote work
• Keep detailed and accurate records in our service ticketing system
• Provide regular updates to clients regarding the status of their support requests
  
  

What We’re Looking For:

• Clear, professional communication skills—you’ll be working with clients and techs all day
• Strong multitasking and organizational skills
• Friendly and positive attitude—you’re the kind of person who keeps things moving without breaking a sweat
• High attention to detail—because accuracy really matters in this role
• Previous experience in dispatch, coordination, or customer support (MSP or IT environment is a bonus)
• Tech-savvy and comfortable using service platforms or learning new tools quickly
  
  

Qualifications:

• Based in Nevada or able to work full-time on Pacific Standard Time (PST), 8am–5pm Monday to Friday
• Prior experience in a service coordination, dispatcher, or client support role
• Familiarity with service ticketing platforms (like ConnectWise, Autotask, Zendesk, or similar) preferred
• Ability to stay organized and focused while working remotely
• Strong written and verbal communication skills
  
  

Perks & Benefits:

• Fully remote role
• Competitive pay based on experience
• Health and dental insurance
• Paid time off (PTO) and holiday pay
• 401(k) retirement plan
• Supportive and team-focused company culture
• Real growth opportunities as we continue to expand
  
  

If you’re ready to join a tight-knit team where your coordination skills truly make an impact, we’d love to hear from you. Apply now and help us keep CybertronIT running at full speed—no matter where you are in Nevada!