Virtual Student Services Coordinator

Gateway Online Academy of Ohio; Cleveland (OH); Remote; USD 55,000 - 75,000; Full time

Job summary

Gateway Online Academy of Ohio seeks a dedicated Student Services Supervisor to create and implement support programs that enhance student engagement and success in an online learning environment. Ideal candidates hold a Master’s degree and possess extensive experience in K-12 education. Responsibilities include overseeing student services, developing training programs, and collaborating with staff to address student needs effectively. Join a team committed to innovative education solutions that transform students' learning experiences.

Benefits

Paid time off

Retirement contributions

Medical, dental, and vision insurance

Career advancement opportunities

Qualifications

• 5+ years of experience in K-12 educational settings.
• Ability to manage difficult situations and maintain confidentiality.
• Proficient in creating intervention plans and onboarding processes.

Responsibilities

• Supervises Student Services team and implements student intervention plans.
• Creates professional development on student engagement.
• Collaborates with the administrative team for positive behavior programming.

Skills

Leadership

Communication

Customer Service

Education

Master’s Degree in Education or Social Services

Tools

Microsoft Office

Google Suite

Job description

About the Team

Gateway Online Academy of Ohio is a fulltime, online option for students that need to catch-up and cross the finish line to high school graduation. Gateway is a proud member of the Accel Schools network, with decades of experience serving students virtually throughout the United States. Join this exciting movement and watch students explore, grow, and learn in an innovative public-school option, at home. We are seeking teachers who are excited to create a rigorous and nurturing classroom environment that prioritizes student learning and social-emotional development. ACCEL Schools uses a cutting-edge 21st-century curriculum, which can be accessed online and through a variety of traditional methods. Please note - while this is an online school position and all instruction occurs virtually, travel and face to face attendance will be required several times per year to support in person state testing and student events.

ELIGIBILITY: This position is open to residents of Ohio.

About the Opportunity

• Supervises Student Services team members
• Creates and implements identification and intervention plans for non-engaged students
• Oversees creation and implementation of student onboarding and orientation plans
• Creates and delivers Professional Development for staff on the topic of student social emotional well-being and engagement
• Develops methods to use of data to determine and respond to student needs
• In collaboration with the administrative team creates and implements career advising and school wide positive behavior programming
• Oversee Advisory sessions and implementation of Life Skills curriculum
• Facilitates identification of student barriers to learning and connection to appropriate services and resources
• Works collaboratively with Accel National team members on program creation, implementation, and measurement
• Collaborates closely with Head of School to craft student supports and programs that will promote desired student academic outcomes
• Designs and implements proactive community outreach and communication efforts
• Creates forms and processes to support implementation of Student Code of Conduct
• Documents disciplinary actions per established process and maintains all disciplinary data as required for state reporting purposes
• Supports Head of School in responding to disciplinary situations in collaboration with appropriate stakeholders (administrators, school staff, students, families)

About You

• Master’s Degree in Education or Social Services
• 5+ years of experience in the K-12 educational setting
• A fundamental understanding of Career and Technical Education (CTE), it’s indicators as measurements of success, and the pathway approach in which CTE is implemented
• Proficiency in Microsoft Office and Google Suite Products
• Ability to handle confidential information responsibly and exhibit sound judgment while maintaining that confidentiality
• Demonstrates a reliable, dependable, and trustworthy work ethic
• Ability to manage difficult or emotional client situations
• Ability to make sound judgments after all available information has been gathered or communicated
• Demonstrates a mature attitude and insight into matters affecting department, self and / or company welfare
• Demonstrated leadership and management ability
• Excellent written and oral communication skills
• Ability to work well under pressure, effectively prioritizing and executing tasks to meet deadlines consistently
• Customer service oriented
• Ability to learn new technologies and acquire new skills through independent study, professional training, and from more senior team members
• Prior administrative assistance experience preferred
• Prior experience working in a school setting preferred
• Ability to work independently and contribute to a team
• Understanding and ability to manage confidential information
• Ability to lift 25 lbs
• Ability to pass federal and state criminal background checks

About Us

“We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances.” - Ron Packard, CEO & Founder

ACCEL Schools is a network of 80+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities.

We offer the following benefits:

Life benefits - time & peace of mind

• Paid time off
  
• Retirement contributions
  
• Optional Basic Life and AD&D insurance
  
• Voluntary life insurance (employee, spouse, child)
  
• Discounted childcare at Early Learning Academies locations
  

Health benefits - stay well & thrive

• Medical, dental, and vision insurance
  
• Employee Assistance Program
  
• Voluntary short-term disability insurance
  
• Voluntary long-term disability insurance
  

Career benefits - keep growing

• Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals
  

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

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