Warehouse Ops Lead: Dispatch & Service Excellence

United Parcel Service, Inc.; Portland (ME); On-site; USD 60,000 - 75,000; Full time

Job summary

UPS in Portland, ME is seeking a supervisor to analyze and plan daily package dispatch, coordinate operations, and ensure service performance. This role supports customer interactions and oversees on-call dispatch tasks.

Permanent position with a commitment to equal opportunity and safety. The role emphasizes operational excellence, professional growth, and contributing to a reliable delivery network in the local community.

Qualifications

• US citizenship or national of the U.S. or eligible to work in the U.S.
• Experience in operations or dispatch is beneficial.

Responsibilities

• Analyze and plan the center's daily package dispatch and address operational service issues.
• Coordinate needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow ups).

Job description

UPS in Portland, ME is seeking a supervisor to analyze and plan daily package dispatch, coordinate operations, and ensure service performance. This role supports customer interactions and oversees on-call dispatch tasks.

Permanent position with a commitment to equal opportunity and safety. The role emphasizes operational excellence, professional growth, and contributing to a reliable delivery network in the local community.