Warehouse Ops Lead Associate — Fast, Customer-Driven

Amazon; Tacoma (WA); On-site; USD 36,000 - 39,000; Full time

Job summary

Amazon in the Tacoma area is seeking a Lead Associate to support our fast-paced delivery operation. You will lead a team, ensure safety, and uphold customer-obsessed standards while coordinating tasks across a busy warehouse.

The role requires flexibility, lifting up to 49 pounds, weekend shifts, and the ability to work at multiple nearby sites within 10 miles. You will assist training, inventory handling, and collaboration with delivery partners to maintain reliable customer service.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Work a flexible schedule including weekends, nights, and/or holidays.
• Able to lift up to 49 pounds, stand for up to 12 hours, and frequently push/pull/squat/reach.

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team.
• Manage operational processes, safety, quality, performance, and customer delivery promises following Regional Area Manager guidance.
• Maintain a clean, sanitary, safe, and organized workspace.
• Provide ongoing training in areas including system and equipment knowledge and quality training.
• Provide feedback on processes and standards, serving as escalation point for associates and peers.
• Maintain a key to the site, and open/close following proper procedures.
• Handle a wide assortment of products including perishable items and alcohol.
• Receive truck deliveries.
• Collaborate with associates and delivery partners to ensure smooth operations and excellent customer service.
• Participate in associate onboarding as required.
• Ensure consistent execution of product workflow processes and inventory handling.
• Perform front-line duties when needed.
• Contribute to continuous improvement of customer experience and operations.

Skills

Leadership

Customer service

Problem solving

Inventory management

Training others

Safety compliance

Microsoft Office

Education

High school diploma or equivalent

Job description

Amazon in the Tacoma area is seeking a Lead Associate to support our fast-paced delivery operation. You will lead a team, ensure safety, and uphold customer-obsessed standards while coordinating tasks across a busy warehouse.

The role requires flexibility, lifting up to 49 pounds, weekend shifts, and the ability to work at multiple nearby sites within 10 miles. You will assist training, inventory handling, and collaboration with delivery partners to maintain reliable customer service.