Warehouse Operations Manager II

Jitsu, Inc.; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

An innovative urban delivery service is seeking a dedicated Operations Manager to oversee warehouse operations and lead a dynamic team. This role involves ensuring safety standards, managing outbound processes, and implementing efficient workflows to enhance service delivery. The ideal candidate will possess strong leadership and problem-solving skills, with a focus on continuous improvement. Join a forward-thinking company that values excellence and provides opportunities for growth in a fast-paced environment, where your contributions will directly impact customer satisfaction and operational success.

Qualifications

• 3-5 years of experience in last-mile delivery, transportation, or logistics.
• Strong leadership skills with the ability to manage and motivate a team.

Responsibilities

• Manage outbound and sortation processes in the warehouse.
• Train and lead a team of hourly associates to meet operational goals.

Skills

Supervisory Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma

Tools

Google Drive

Slack

Job description

Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in major U.S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

About the role

Under the supervision of the Senior Operations Manager, this position is responsible for managing a team of hourly leads and associates in performing the outbound and sortation processes and managing the Jitsu warehouse facility per company Safety, Quality, and Cost standards.

Primary Responsibilities

Safety

- In collaboration with the Senior Operations Manager, design and implement Safety standards and procedures for the market. Ensure Personal Protective Equipment (PPE) availability for all personnel.

- Train and enforce company safety standards with hourly personnel.

Outbound

- Manage the warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.

Sortation

- Manage the warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.

Team Management

- Train, lead, and mentor a team of hourly leads and associates, both full-time and contingent workers. In collaboration with the Senior Operations Manager, select and train hourly associates and increase the number of qualified warehouse personnel available in the market in anticipation of increased operational volume.

- Develop, implement, and manage warehouse work procedures, rosters, etc., in order to achieve company Safety, Quality, and Cost metrics. Train and certify leads and associates in the use of these tools.

Problem Solving

- Investigating, troubleshooting resolving operational issues that arise during shifts

- Coordinating with other departments to resolve operational issues

Supply Management

- Develop and implement a warehouse supply inventory management system to ensure sufficient supplies are available for operations, prevent stock-outs, and reduce overall costs. Submit bi-weekly orders for warehouse supplies.

- Performs other duties as assigned.

Qualifications

Position Requirements:

- High school diploma or equivalent.

- 3-5 years related experience required (last-mile delivery, transportation, warehousing, logistics, etc.).

- Strong supervisory and leadership skills, with the ability to select, train, and motivate a team of hourly personnel.

- Excellent verbal and written communication skills, with the ability to interact with diverse audiences and key stakeholders at all levels of the organization.

- Strong analytical and problem-solving skills.

- Excellent organizational skills and attention to detail.

- Excellent time management skills with a proven ability to meet deadlines.

- Ability to work independently, prioritize tasks, and delegate when appropriate. Stress management skills and the ability to produce high-quality work in a fast-paced environment with minimal supervision.

- Proficient with Google Drive, Slack, and related operations software.

- OSHA Forklift Operator certification is a strong plus.

Physical Requirements:

The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position.

- Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.

- May occasionally move or lift up to 60 pounds at times.

Hours:

This position requires willingness to work flexible hours week over week, including nights, holidays, and weekends, as required by operational needs.

Travel:

This position requires ~10% travel time within the metropolitan area posted.

Compensation:

The targeted base salary range for this role is listed in the compensation section below. Actual salary will be based on location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonuses and equity.

CPRA Policy:

For California residents, please see our CPRA policy regarding our data collection practices: https://www.gojitsu.com/cpra-policy-work