Warehouse Operations Leader — People & Process Excellence

Jobtailor; Suffolk (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor seeks an experienced site supervisor to manage administrative and manufacturing staff across multiple shifts, driving safety, quality, and operational goals while coordinating workloads and communicating clear objectives. The role requires 5+ years in retail management, distribution, or manufacturing, supervisory experience, and proficiency with MS Office and WMS.

Forklift certification and a valid driver's license for travel are required.

Qualifications

• Bachelor's degree preferred; high school diploma or GED required.
• Knowledge of WMS (Warehouse Management System) preferred.
• 5+ years of experience, preferably in retail management, distribution, supply chain, or manufacturing environments.
• 3+ years of experience in a supervisory role.
• Retail/service industry experience is ideal.
• Proficient in use of MS Office products required.
• Spanish is a plus in many locations.
• Forklift Certification Required.
• Must possess a valid driver’s license to allow for travel, as required.

Responsibilities

• Manage all employees, both administrative and manufacturing, who may work multiple shifts, and can range in size from three to twenty-five employees.
• Communicate goals, manage schedules, and coordinate workloads to achieve facility goals
• Maintain quality and safety standards throughout the site
• Train and develop associates, ensure they are following company policies, procedures, and standards
• Manage customer relationships for site
• Assist with the entire new hire process with dedicated Recruiter and Onboarding Team in HR
• Manages employee relations issues, locally, in conjunction with Corporate HR team
• Analyze site data to make continuous improvements in operational excellence
• Draft reports, business correspondence, and procedural instruction manuals
• Effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Monitor each employee’s performance and workload to ensure expectations are met
• Other duties as assigned

Skills

Leadership

Scheduling

MS Office

Operational analysis

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

WMS

MS Office

Forklift Certification

Job description

Jobtailor seeks an experienced site supervisor to manage administrative and manufacturing staff across multiple shifts, driving safety, quality, and operational goals while coordinating workloads and communicating clear objectives. The role requires 5+ years in retail management, distribution, or manufacturing, supervisory experience, and proficiency with MS Office and WMS.

Forklift certification and a valid driver's license for travel are required.