Warehouse Operations Lead: RMA, Inventory & People

Flex; Memphis (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Flex is hiring a Warehouse Supervisor in Memphis to oversee daily warehouse operations across multiple shifts, focusing on RMA receiving, inventory accuracy, and material control. You will lead warehouse personnel, drive operational excellence, and support production and repair through effective material management.

The role requires a Bachelor’s degree in a related field and proven leadership in a warehouse setting, with experience in ERP/WMS systems and strong problem-solving and communication

Qualifications

• Bachelor’s degree or higher in supply chain management, logistics, business administration, operations, or related field.
• Proven experience as a Warehouse Supervisor or similar leadership role.
• Demonstrated experience leading people, including training, performance management, and team development.
• Strong experience with RMA receiving processes and returned material handling.
• Solid knowledge of inventory management, cycle counting, and material control in warehouse/manufacturing environments.
• Experience working in shift-based operations, including second or third shifts as required.
• Proficiency with ERP/WMS systems and Microsoft Office applications.
• Strong organizational, analytical, and problem-solving skills.
• Effective communication and cross-functional collaboration abilities.
• Flexibility to work varying schedules based on operational needs.
• Preferred: electronics/server/hardware manufacturing/repair environments.
• Knowledge of audit requirements and quality management systems.
• Experience supporting high-volume/fast-paced warehouse operations.

Responsibilities

• Supervise day-to-day warehouse operations across multiple shifts, ensuring continuity and efficiency.
• Manage RMA receiving processes, including inspection, system transactions, segregation, and disposition of returned materials.
• Ensure accurate inventory control, including cycle counts, physical inventories, root cause analysis, and discrepancy resolution.
• Maintain proper material storage, labeling, traceability, and availability of materials.
• Lead, coach, and manage warehouse personnel, including performance evaluations, training, and daily task assignments.
• Coordinate inbound and outbound logistics to ensure accuracy, timeliness, and compliance with procedures.
• Collaborate with Production, Quality, Repair, Planning, and Logistics teams to meet operational needs.
• Enforce warehouse standards related to safety, quality, and 5S.
• Monitor KPIs: inventory accuracy, RMA turnaround, receiving efficiency, material availability.
• Identify process gaps and drive continuous improvement initiatives.
• Support internal and external audits and ensure policy compliance.
• Manage warehouse layout and space utilization to optimize flow.
• Ensure staff coverage and flexibility for shift work, overtime, and changing demands.

Skills

Leadership

Inventory management

ERP/WMS systems

Shift-based operations

Communication

Problem solving

Education

Bachelor’s degree in supply chain management, Logistics, Business Administration, Operations, or related field

Tools

ERP software

WMS

MS Office

Job description

Flex is hiring a Warehouse Supervisor in Memphis to oversee daily warehouse operations across multiple shifts, focusing on RMA receiving, inventory accuracy, and material control. You will lead warehouse personnel, drive operational excellence, and support production and repair through effective material management.

The role requires a Bachelor’s degree in a related field and proven leadership in a warehouse setting, with experience in ERP/WMS systems and strong problem-solving and communication