Warehouse Manager - Bilingual Mandarin

JD.COM; Flowery Branch (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

JD.COM is seeking a skilled Warehouse Manager to join our JINGDONG Logistics team in Buford, GA. The role requires a Bachelor's degree and 5+ years of experience in warehouse operations. You will design workflows, manage staff, and ensure compliance with safety standards.

This position offers a competitive salary ranging from $90,000 to $120,000. Join us to shape the future of global supply chain and logistics in a supportive and innovative environment.

Qualifications

• 5+ years of progressive experience in 3PL or warehouse operations, including team management.
• Strong knowledge of warehouse systems and operational KPIs.
• Experience in process design, warehouse planning, and cost control.

Responsibilities

• Design and execute warehouse workflows, optimize layout planning, and establish KPIs.
• Manage, train, and motivate warehouse staff.
• Ensure accurate inventory tracking and reconciliation.
• Act as the point of contact for client operations teams.
• Monitor and analyze operational metrics, generate performance reports.

Skills

Problem-solving

Communication

Leadership

Bilingual in Mandarin

Education

Bachelor’s degree in Supply Chain, Logistics, Business, or related field

Tools

Warehouse Management Systems (WMS)

Order Management Systems (OMS)

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line‑haul transportation, last‑mile delivery, bulky items logistics, cold chain, and cross‑border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square metres of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross‑border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people‑first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast‑evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.

Job Title: Warehouse Manager – Bilingual Mandarin Required

Location: Buford, GA

Pay Range: $90,000 – $120,000

What You'll Do

• Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
• Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
• Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
• Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
• Supervise the receipt, put‑away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
• Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
• Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
• Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

About You

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field
• 5+ years of progressive experience in 3PL or warehouse operations, including team management
• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs
• Experience in process design, warehouse planning, and cost control
• Excellent problem‑solving, communication, and leadership skills
• Ability to analyze data and translate findings into operational improvements
• Bilingual in Mandarin is REQUIRED

Preferred But Not Essential For This Role

• Prior experience with high‑volume e‑commerce fulfillment
• Background in both manual and automated warehouse environments
• Familiarity with lean methodologies and continuous improvement frameworks
• Ability to thrive in a fast‑paced, deadline‑driven environment

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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