Warehouse Manager

accelentertainment; Wheeling (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

Accel Entertainment, Inc. is seeking a Warehouse Manager to lead a high-volume facility with focus on efficiency, safety, and regulatory compliance.

You will oversee refurbishment, testing, and movement of VGTs, RTs, ATMs, and amusement equipment, while ensuring accurate asset tracking in Salesforce. The role requires hands-on leadership, 4+ years in fast-paced warehousing or technical asset environments, and the ability to obtain an Illinois Gaming Board license.

Qualifications

• High School Diploma or GED required.
• Degree in Supply Chain, Logistics, or Business preferred.
• Minimum of 4 years of experience in a fast-paced warehouse or technical asset environment.
• Minimum of 2 years of direct supervisory or team leadership experience.
• Previous experience in warehouse management and logistics desired.
• Minimum of 21 years of age.
• Ability to obtain and maintain an Illinois Gaming Board Terminal Handler's License.
• Valid Driver's Licence with a clean record.

Responsibilities

• Oversee and direct VGT, Amusement equipment, ATM, and redemption machine cleaning, refurbishment, repair, testing, and final preparation for shipment and field deployment.
• Oversee the disassembly of obsolete and/or damaged equipment, ensuring removed parts are cleaned, tested, and inventoried for future use.
• Serve as the accountable authority for RTT policies; verify serial numbers and IGB assigned numbers match paperwork.
• Guarantee RTT paperwork is scanned, recorded, and transmitted to the Compliance department.
• Establish quality controls for preparing and affixing serial labels, QA checklists, and software tracking labels onto VGTs.
• Oversee Salesforce to ensure VGT status, configuration changes, and locations are recorded.
• Design, schedule, and lead inventory audits of all VGT assets within the facility.
• Assess VGT appearance, condition, and history, collaborating with Customer Experience to pair assets with locations.
• Oversee and optimize freight workflows for loading and unloading machines, equipment and parts.
• Maintain facility standards, safety protocols, and cleanliness in line with corporate and OSHA standards.
• Train and certify warehouse staff to operate forklifts, hand trucks, pallet jacks, and other equipment.
• Perform other high-level duties as required to support fluctuating business needs.

Skills

Organizational skills

Problem-solving

Analytical skills

Follow instructions

Education

High School Diploma or GED

Degree in Supply Chain, Logistics, or Business preferred

Tools

Salesforce

Job description

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company's racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description

The Warehouse Manager provides critical leadership to ensure the high-volume facility functions with maximum efficiency, safety, and strict compliance with state regulatory standards. Reporting directly to the Director of Warehouse Operations, this role requires a hybrid leader who balances inventory data control and team leadership with hands-on technical equipment processing. The primary responsibilities of this position include but are not limited to oversight of and participation in cleaning, refurbishing, repairing, testing, assembling, disassembling, and moving Video Gaming Terminals (VGT), Redemption Terminals (RT), Amusement Equipment, and Automated Teller Machines (ATM). Additionally, the Warehouse Supervisor will assume Warehouse Manager duties when the Manager is unavailable.

DUTIES AND RESPONSIBILITIES

Technical Operations & Refurbishment

• Manage asset preparation: Oversee and direct VGT, Amusement equipment, ATM, and redemption machine cleaning, refurbishment, repair, testing, and final preparation for shipment and field deployment
• Optimize hardware reclamation: Oversee the disassembly of obsolete and/or damaged equipment, ensuring removed parts are cleaned, tested, and inventoried for future use

Regulatory Compliance & Governance

• Enforce IGB transport compliance: Serve as the accountable authority for Request to Transport (RTT) policies; verify serial numbers and IGB assigned numbers match paperwork precisely
• Audit compliance workflows: Guarantee all RTT paperwork is scanned, recorded, and successfully transmitted to the Compliance department
• Standardized technical tracking: Establish quality controls for preparing and affixing serial labels, quality assurance checklists, and software tracking labels onto VGTs

Systems & Inventory Strategy

• Govern data integrity: Oversee team utilization of Salesforce to ensure VGT status, configuration changes, and physical locations are accurately recorded
• Lead asset tracking: Design, schedule, and lead comprehensive inventory audits of all VGT assets within the facility
• Strategize product placement: Assess VGT appearance, condition, and history, collaborating directly with the Customer Experience team to ensure assets are optimally paired with gaming locations

Logistics, Safety & Facility Leadership

• Direct freight workflows: Oversee and optimize the workflow for loading and unloading machines, equipment, and parts from transport vehicles
• Maintain facility standards: Accountable for warehouse organization, safety protocols, and cleanliness, ensuring the facility meets corporate and OSHA standards
• Manage fleet machinery: Ensure warehouse staff are trained and certified to operate Forklifts, hand trucks, pallet jacks, and other labor-saving equipment
• Execute operational support: Perform other high-level duties as required to support fluctuating business needs

QUALIFICATIONS

Education

• High School Diploma or GED required
• Degree in Supply Chain, Logistics, or Business preferred

Experience & Licensing

• Minimum of 4 years of experience in a fast-paced warehouse or technical asset environment
• Minimum of 2 years of direct supervisory or team leadership experience
• Previous experience in warehouse management and logistics desired
• Previous experience servicing VGTs, RTs, Amusements, or ATMs desired
• Minimum of 21 years of age
• Ability to obtain and maintain an Illinois Gaming Board Terminal Handler's License
• Valid Driver's License with a clean record

Skills & Competencies

• Strong organizational, problem-solving, and analytical skills to manage priorities and workflow
• Ability to understand and follow written and verbal instructions
• Proficient with basic PC skills; Salesforce experience preferred
• High accuracy in asset tracking, serial verification, and compliance paperwork

PHYSICAL DEMANDS AND WORK ENVIRONMENT

PHYSICAL DEMANDS

• Frequently moves around the warehouse floor to audit inventory and oversee workflows.
• Regularly uses hands for hardware inspections and computer data entry.
• Lifts up to 50 lbs.; coordinates machinery or team