Warehouse / Mailroom Manager

Jones Lang LaSalle Incorporated; Wilmington (NC); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Medical, Dental & Vision care

Paid parental leave

Paid Time Off

Daily Pay

Descripción de la vacante

Jones Lang LaSalle Incorporated is seeking a Warehouse / Mailroom Manager in Wilmington, NC to lead end-to-end warehouse and mailroom operations. You will drive efficiency, accuracy, and safety across receiving, storage, and shipping, while guiding a team and collaborating with procurement and logistics partners.

The role emphasizes process improvement, regulatory compliance, and vendor management in a fast-paced environment.

Formación

• Bachelor's degree in supply chain, logistics, business administration, or related field.
• 5-7 years of warehouse and logistics management experience.
• 3+ years of supervisory or managerial experience managing operational teams.
• Advanced proficiency with WMS and ERP systems such as SAP; strong Excel for data analysis.
• Knowledge of shipping regulations: DOT, IATA, hazmat, export controls; attention to detail.

Responsabilidades

• Oversee daily warehouse and mailroom operations including receiving, storage, picking, packing, shipping, and mail distribution.
• Manage inventory control: receipt verification, cycle counting, and SAP/WMS accuracy.
• Direct domestic and international shipping/receiving with proper packaging, labeling, and compliance.
• Lead, coach, and develop staff through performance management and training.
• Ensure regulatory compliance (DOT, hazmat, export controls) and safety audits.
• Manage vendor and carrier relationships and coordinate with stakeholders across teams.
• Generate reports and drive process improvements using lean/Six Sigma principles.

Conocimientos

Warehouse management

People leadership

Regulatory compliance

Data analysis

Vendor management

Educación

Bachelor's degree in supply chain/logistics/related field

APICS CPIM or Six Sigma (Green/Black Belt)

Herramientas

SAP

WMS

Excel

ERP systems

Descripción del empleo

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Warehouse / Mailroom Manager - JLL

What this job involves:

As the Warehouse / Mailroom Manager at JLL, you'll take the lead in orchestrating seamless warehouse and mailroom operations that keep our client's business moving forward. This pivotal role combines strategic oversight with hands on operational management, ensuring efficient receipt, storage, distribution, and shipping of materials, packages, and mail across multiple facilities. You'll drive operational excellence by managing dedicated teams, optimizing processes, and maintaining strict compliance with regulatory requirements and service level agreements. This position offers the opportunity to make a tangible impact by implementing continuous improvement initiatives, managing critical vendor relationships, and delivering exceptional service to internal customers in a dynamic, fast paced environment where safety, efficiency, and quality are paramount.

What your day-to-day will look like:

• Oversee all daily warehouse and mailroom operations including receiving, storing, picking, packing, shipping, and mail distribution to consistently meet customer requirements and service level agreements
• Manage inventory control processes including receipt verification, cycle counting programs, and warehouse management system (WMS) accuracy to maintain optimal stock levels and resolve discrepancies
• Direct domestic and international shipping/receiving functions, ensuring proper packaging, labeling, export compliance documentation, and carrier coordination for all materials including hazardous and temperature-sensitive items
• Lead, coach, and develop warehouse and mailroom staff through performance management, training coordination, and scheduling to build a high-performing team focused on operational excellence
• Monitor and enforce compliance with all regulatory requirements including DOT regulations, hazardous materials handling protocols, export compliance, and EHS safety standards through regular inspections and audits
• Manage vendor and carrier relationships to ensure service quality and cost-effectiveness while coordinating with internal stakeholders across manufacturing, procurement, and supply chain teams
• Generate operational reports on key performance indicators, implement process improvements using lean principles and Six Sigma methodologies, and maintain accurate documentation in SAP, CMMS, and WMS platforms

Required Qualifications:

• Bachelor's degree in supply chain management, logistics, business administration, or related field
• 5-7 years of warehouse and logistics management experience with demonstrated success in operational oversight
• 3+ years of supervisory or managerial experience leading and developing operational teams in fast paced environments
• Advanced proficiency with warehouse management systems (WMS) and ERP systems such as SAP, with strong Microsoft Excel skills for data analysis and reporting
• Comprehensive knowledge of shipping regulations including DOT, IATA, hazardous materials handling, export compliance requirements, and postal regulations
• Proven track record of managing multiple priorities while maintaining strict attention to detail, meeting service level agreements, and driving continuous improvement initiatives
• Exceptional communication and interpersonal skills with ability to effectively collaborate across all organizational levels and manage vendor relationships

Preferred Qualifications:

• Advanced degree or relevant professional certifications such as APICS, CPIM, or Six Sigma (Green Belt or Black Belt)
• Experience managing mailroom operations, postal services, and mail convenience centers in a corporate environment
• Background in pharmaceutical, manufacturing, or other regulated industry environments with understanding of compliance requirements
• Forklift certification and hazardous materials handling certifications (can be obtained after hire)
• Experience with temperature-controlled storage requirements and handling of controlled inventory items and chemicals
• Knowledge of lean manufacturing principles, 5S methodology, and quality management systems implementation
• Demonstrated financial acumen including budget management, cost control initiatives, and service contract negotiation

Benefits:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Work Shift:

08 Hour Day - 1st Shift/Morning Shift

Locations:

Location: Wilmington, NC

Location: On-site - Wilmington, NC

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Privacy and Equal Employment Opportunity Statements

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ('JLL') is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page .

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.