Warehouse / Mailroom Manager

JLL; Wilmington (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay access

Job summary

JLL is hiring a Warehouse / Mailroom Manager in Wilmington, NC to lead multifacility operations, optimize inventory, and ensure compliant shipping and receiving processes.

You will coach teams, manage vendor relationships, and implement continuous improvements while maintaining safety and quality across the operation.

Qualifications

• Bachelor’s degree or higher in supply chain, logistics, or related field.
• 3+ years supervisory/managerial experience in fast-paced environments.
• Advanced proficiency with WMS and ERP systems (SAP) with strong Excel data skills.
• Knowledge of shipping rules (DOT, IATA, hazmat, export controls).
• Experience managing vendor relationships and driving continuous improvement.

Responsibilities

• Oversee daily warehouse and mailroom operations including receiving, storage, picking, packing, shipping, and mail distribution to meet SLAs.
• Manage inventory control, cycle counts, and WMS accuracy to optimize stock levels and resolve discrepancies.
• Coordinate domestic and international shipping/receiving with proper packaging, labeling, and compliance.
• Lead, coach, and develop staff through performance management and training.
• Ensure regulatory compliance (DOT, hazmat, export controls, EHS) through inspections and audits.
• Manage vendor and carrier relationships for service quality and cost control.
• Generate KPI reports and drive process improvements using lean/Six Sigma principles.

Skills

WMS knowledge

SAP

Excel

Leadership

Attention to detail

Education

Bachelor’s degree in supply chain, logistics, or related field

APICS CPIM or Six Sigma (certifications)

Tools

WMS

ERP (SAP)

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Warehouse / Mailroom Manager – JLL

What this job involves:

As the Warehouse / Mailroom Manager at JLL, you’ll take the lead in orchestrating seamless warehouse and mailroom operations that keep our client’s business moving forward. This pivotal role combines strategic oversight with hands‑on operational management, ensuring efficient receipt, storage, distribution, and shipping of materials, packages, and mail across multiple facilities. You’ll drive operational excellence by managing dedicated teams, optimizing processes, and maintaining strict compliance with regulatory requirements and service level agreements. This position offers the opportunity to make a tangible impact by implementing continuous improvement initiatives, managing critical vendor relationships, and delivering exceptional service to internal customers in a dynamic, fast‑paced environment where safety, efficiency, and quality are paramount.

What your day-to-day will look like:

• Oversee all daily warehouse and mailroom operations including receiving, storing, picking, packing, shipping, and mail distribution to consistently meet customer requirements and service level agreements
• Manage inventory control processes including receipt verification, cycle counting programs, and warehouse management system (WMS) accuracy to maintain optimal stock levels and resolve discrepancies
• Direct domestic and international shipping/receiving functions, ensuring proper packaging, labeling, export compliance documentation, and carrier coordination for all materials including hazardous and temperature‑sensitive items
• Lead, coach, and develop warehouse and mailroom staff through performance management, training coordination, and scheduling to build a high‑performing team focused on operational excellence
• Monitor and enforce compliance with all regulatory requirements including DOT regulations, hazardous materials handling protocols, export compliance, and EHS safety standards through regular inspections and audits
• Manage vendor and carrier relationships to ensure service quality and cost-effectiveness while coordinating with internal stakeholders across manufacturing, procurement, and supply chain teams
• Generate operational reports on key performance indicators, implement process improvements using lean principles and Six Sigma methodologies, and maintain accurate documentation in SAP, CMMS, and WMS platforms

Required Qualifications:

• Bachelor’s degree in supply chain management, logistics, business administration, or related field
• 5-7 years of warehouse and logistics management experience with demonstrated success in operational oversight
• 3+ years of supervisory or managerial experience leading and developing operational teams in fast‑paced environments
• Advanced proficiency with warehouse management systems (WMS) and ERP systems such as SAP, with strong Microsoft Excel skills for data analysis and reporting
• Comprehensive knowledge of shipping regulations including DOT, IATA, hazardous materials handling, export compliance requirements, and postal regulations
• Proven track record of managing multiple priorities while maintaining strict attention to detail, meeting service level agreements, and driving continuous improvement initiatives
• Exceptional communication and interpersonal skills with ability to effectively collaborate across all organizational levels and manage vendor relationships

Preferred Qualifications:

• Advanced degree or relevant professional certifications such as APICS, CPIM, or Six Sigma (Green Belt or Black Belt)
• Experience managing mailroom operations, postal services, and mail convenience centers in a corporate environment
• Background in pharmaceutical, manufacturing, or other regulated industry environments with understanding of compliance requirements
• Forklift certification and hazardous materials handling certifications (can be obtained after hire)
• Experience with temperature‑controlled storage requirements and handling of controlled inventory items and chemicals
• Knowledge of lean manufacturing principles, 5S methodology, and quality management systems implementation
• Demonstrated financial acumen including budget management, cost control initiatives, and service contract negotiation

Location: Wilmington, NC

Work Shift: 08 Hour Day - 1st Shift/Morning Shift

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On‑site – Wilmington, NC

Personalized benefits that support personal well‑being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.