Warehouse & Logistics Support Specialist

ShipBob, Inc.; North Aurora (IL); On-site; USD 66,124,800 - 75,768,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

401K Match

Weekly paycheck with paid overtime

Job summary

ShipBob, Inc. in North Aurora, IL is hiring for a warehouse operations role with 1+ year of experience. You will monitor inbound/receiving at regional HUBs, resolve merchant issues, and ensure safety, quality, and regulatory compliance across storage and handling processes.

The position requires lifting up to 50 lbs, standing 8-10 hours, and working 1st or 2nd shifts. Compensation is $24 per hour with overtime eligibility. Apply to join a fast-paced fulfillment team.

Qualifications

• 1+ years of warehouse experience in a fast-paced environment.
• Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
• Ability to work with critical timelines.
• Possess effective communication skills, both verbal and written.
• Ability to work professionally with internal and external stakeholders.
• Excellent attention to detail.

Responsibilities

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams.
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
• Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
• Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site to its final destination.
• Check in and check out drivers for all IB and OB activity coming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
• Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.
• Additional duties and responsibilities as necessary.

Skills

warehouse experience

adapt to change

timelines

communication skills

attention to detail

excel proficiency

multi-tasking

independent worker

Tools

Microsoft Excel

Job description

ShipBob, Inc. in North Aurora, IL is hiring for a warehouse operations role with 1+ year of experience. You will monitor inbound/receiving at regional HUBs, resolve merchant issues, and ensure safety, quality, and regulatory compliance across storage and handling processes.

The position requires lifting up to 50 lbs, standing 8-10 hours, and working 1st or 2nd shifts. Compensation is $24 per hour with overtime eligibility. Apply to join a fast-paced fulfillment team.