2nd-Shift Warehouse Support Specialist

Shipbobinc; North Aurora (IL); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

401K Match

Weekly Pay

Overtime Eligibility

Paid Time Off

Sick Time Off

Job summary

ShipBob is seeking a Warehouse Associate for the 2nd shift at our North Aurora hub to monitor inbound/receiving and support scalable operations for our merchants.

You will collaborate with onsite partners, resolve issues, manage BOL and shipment logs, and ensure safety, accuracy, and efficiency in daily routines. The role reports to the Area Manager, Fulfillment Operations, with opportunities for growth.

Qualifications

• 1+ years of warehouse experience in a fast-paced environment.
• Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
• Ability to work with critical timelines.
• Possess effective communication skills, both verbal and written.
• Ability to work professionally with internal and external stakeholders.
• Excellent attention to detail.

Responsibilities

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by partner personnel and front line team members and Merchant Care teams.
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
• Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
• Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site to its final destination.
• Check in and check out drivers for all IB and OB activity coming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
• Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.

Skills

Warehouse experience

Adaptability

Communication skills

Microsoft Excel

Multi-tasking

Independent work

Lifting 50lbs

Tools

Jira

NOVA

Job description

ShipBob is seeking a Warehouse Associate for the 2nd shift at our North Aurora hub to monitor inbound/receiving and support scalable operations for our merchants.

You will collaborate with onsite partners, resolve issues, manage BOL and shipment logs, and ensure safety, accuracy, and efficiency in daily routines. The role reports to the Area Manager, Fulfillment Operations, with opportunities for growth.