Warehouse Lead – Sending Fulfillment Center

Sendoso; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Sign-On Bonus

Medical benefits

401(k)

FSA

PTO

Growth opportunities

Job summary

Sendoso is seeking a hands-on Warehouse Lead for the Phoenix SFC. You will organize the floor, coach teammates, and ensure accurate inventory and timely orders in a fast-paced setting.

Responsibilities include leading shifts, training staff, maintaining safety, and driving continuous improvement with the Area Manager while staying learner‑minded and goal‑oriented.

Qualifications

• Warehouse, fulfillment, manufacturing, distribution, or operations experience.
• Experience leading, training, mentoring, or coordinating other employees.
• Comfortable giving direction and holding people accountable to expectations.
• Ability to handle employee conflicts professionally and decisively.
• Dependable, organized, and capable of decision-making on the floor.
• Strong attention to detail with inventory and order accuracy.
• Proficient with computers, scanners, and WMS systems.
• Clear communication and ability to work with diverse personalities.
• Enjoys a fast-paced, physically active work environment and learning new processes.

Responsibilities

• Lead the floor: organize priorities, run daily shift huddles, assign work, and support the team.
• Coach & develop the team: train associates, provide feedback, and set performance expectations.
• Keep operations accurate & on track: support receiving, staging, picking, packing, shipping; monitor bottlenecks.
• Make safety a priority: model safe practices, address hazards, maintain a clean, safe environment.
• Improve how we work: seek safer, faster, and more efficient processes; drive Lean improvements.

Skills

Warehouse leadership

People mentoring

Accountability

Conflict resolution

Attention to detail

WMS proficiency

Communication skills

Fast-paced environment

Learning agility

Education

High school diploma or equivalent

Tools

Scanners

Warehouse management systems (WMS)

Job description

Warehouse Lead – Sending Fulfillment Center (SFC)

Phoenix, AZ | Full-Time | Monday–Friday | 5:45 AM–2:30 PM | $21/hour + Sign-On Bonus

Build the team. Keep things moving. Make an impact.

Sendoso is looking for aWarehouse Leadto help lead our Phoenix Sending Fulfillment Center (SFC).

This is ahands-on leadership rolefor someone who enjoys being on the warehouse floor, working alongside a team, solving problems in real time, and making sure the operation runs safely, accurately, and efficiently.

You won't spend your day sitting behind a desk. You'll be right in the middle of the action—helping organize the team, removing roadblocks, coaching associates, maintaining inventory accuracy, and partnering with the Area Manager to keep the operation moving.

If you're currently aWarehouse Lead, Team Lead, Senior Warehouse Associate, Shift Lead, Operations Lead, or experienced warehouse associate ready to take the next step, we'd love to hear from you.

What You'll Do

Lead the Floor

• Start the day by helping prepare the team and organize priorities.

• Lead daily shift huddles and communicate production goals, priorities, and important updates.

• Assign work and help balance staffing based on business needs.

• Jump in and work alongside the team when needed to keep orders moving.

• Serve as a go‑to resource for associates throughout the shift.

Coach & Develop the Team

• Train new and existing associates on processes, procedures, and safety expectations.

• Provide real‑time coaching and feedback.

• Help associates understand performance expectations and identify opportunities to improve.

• Address day‑to‑day employee concerns and partner with the Area Manager when additional support is needed.

• Help create a positive, respectful, and accountable team environment.

Keep Operations Accurate & On Track

• Support receiving, staging, picking, packing, and shipping activities.

• Monitor workflow and help identify bottlenecks before they impact production.

• Maintain inventory accuracy through regular audits, FIFO practices, and proper system transactions.

• Use scanners and the WMS to track inventory and operational activity.

• Help ensure customer orders are processed accurately and on time.

Make Safety a Priority

• Lead by example when it comes to safe work practices.

• Identify and address potential safety hazards.

• Reinforce proper equipment and material‑handling procedures.

• Help maintain a clean, organized, and safe warehouse environment.

• Support a culture where team members feel comfortable speaking up about safety concerns.

Improve How We Work

• Look for ways to make processes safer, faster, and more efficient.

• Identify recurring problems and help develop practical solutions.

• Use continuous improvement and Lean principles to improve workflow and reduce errors.

• Bring ideas from the floor to the Area Manager and help put improvements into practice.

What We're Looking For

You don't need a college degree or a perfect resume.We care about how you lead, how you solve problems, and how you show up for your team.

We're looking for someone who:

• Has previous warehouse, fulfillment, manufacturing, distribution, or operations experience.

• Has experience leading, training, mentoring, or coordinating other employees.

• Is comfortable giving direction and holding people accountable to expectations.

• Can handle employee conflicts and challenging conversations professionally.

• Is dependable, organized, and comfortable making decisions on the warehouse floor.

• Has strong attention to detail and understands the importance of inventory and order accuracy.

• Can use computers, scanners, and warehouse management systems.

• Communicates clearly and works well with different personalities.

• Enjoys a fast‑paced, physically active work environment.

• Is comfortable learning new processes, systems, and technology.

• Brings a positive, solutions‑oriented attitude and isn't afraid to roll up their sleeves and help.

You’ll Need

• High school diploma or equivalent.

• Ability to arrive approximately 15 minutes before the shift to help prepare the floor.

• Ability to lift up to 49 pounds.

• Ability to stand, walk, bend, reach, push, pull, and move throughout the shift.

• Ability to work Monday–Friday, 5:45 AM–2:30 PM. Schedule may vary based on business needs.

Why Sendoso?

At Sendoso, we're in the business of creating real human connections.

Our SFC team is a critical part of making that happen. Every package that leaves our facility represents a customer relationship, a thoughtful gesture, and a Sendoso experience.

As a Warehouse Lead, you'll have the opportunity to make an impact every day, not just on what gets shipped, but on the people you're helping develop along the way.

One Team– We succeed together and believe everyone's voice matters.

Fuel Potential– We invest in people and help them grow.

Real Connections– We believe meaningful relationships matter.

Unboxed Thinking– We encourage new ideas and better ways of doing things.

Customer Centric– We care about getting it right because our customers depend on us.

What You'll Love

• $21/hour
• Sign-On Bonus
• Monday–Friday schedule
• 5:45 AM–2:30 PM shift
• Medical benefits
• 401(k)
• FSA
• LSA program
• PTO
• Supportive, team-oriented work environment
• Opportunities to learn multiple areas of fulfillment and grow your leadership skills

Location:Phoenix, AZ – 61st Ave & Van Buren

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award‑winning Sending Platform connects online and offline experiences via cloud software, automation, and real‑world logistics.

Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

We are unable to hire in the following states at this time: CO, HI

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.