Team Lead -Sending Fulfillment Center (SFC)

Sendoso; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive Medical Plans

LSA Program

401K Plan

FSA Plan

Shift: 5:45 am – 2:30 pm

Job summary

Sendoso is hiring a Team Lead for the Sending Fulfillment Center in Phoenix. This is a hands-on leadership role on the warehouse floor, collaborating with associates and the Area Manager to keep daily operations running smoothly and safely.

You will drive inventory accuracy, coach staff, and lead lean improvements while maintaining a positive, high-energy culture. The shift operates early mornings with a competitive hourly rate.

Qualifications

• Leadership experience with conflict resolution and feedback.
• Experience with lean process improvement in warehousing.
• Detail-oriented with strong problem-solving and basic math.
• Ability to operate WMS/ERP and perform inventory audits.

Responsibilities

• Lead on the Floor: delegate tasks, lead shift huddles, assist with floor production.
• Drive Inventory & Operational Accuracy: oversee receiving, staging, and shipping with regular audits.
• Train & Coach: mentor and cross-train associates on SOPs and give performance feedback.
• Prioritize Safety & Compliance: enforce a safety-first culture and maintain an audit-ready environment.
• Process Improvement: identify bottlenecks and apply lean principles to daily throughput.

Skills

Leadership

Problem-solving

Clear communication

Tech-savvy

Lean/process improvement

Team motivation

Education

High school diploma or equivalent

Tools

WMS navigation

ERP systems

Koerber WMS

Google Suite

Job description

Open Role: Team Lead - Sending Fulfillment Center (SFC)

Sign-On Bonus!

About The Role

Are you a natural motivator who thrives in a fast-paced environment? We are looking for a Fulfillment Center Team Lead to join our team in Phoenix! This is an engaging, hands-on leadership role on the warehouse floor, you won't be sitting behind a desk. As a Team Lead, you will work side by side with associates and partner directly with the Area Manager to keep daily operations running smoothly, accurately, and safely. You are the vital bridge between our floor team and management: helping associates hit performance goals, ensuring inventory integrity, driving lean process improvements, and fostering a positive, high-energy work culture every day.

Who You Are

• A Collaborative Leader: Highly dependable, positive, and accountable, with a track record of resolving conflicts and building strong working relationships.
• An Operations & Inventory Mind: Detail-oriented with strong problem-solving skills, comfortable with basic math, inventory audits, and WMS/ERP navigation.
• A Clear Communicator: Able to deliver clear verbal and written instructions to drive tasks to closure efficiently with error-free results.
• Tech-Savvy & Adaptive: Comfortable using Google Suite (Gmail, Docs, Drive) and warehouse technology (scanners and WMS systems).
• Thrives in Motion: Energized by a physically active, fast-paced warehouse environment.

Required Qualifications

• Ability to arrive 15 mins prior to shift start time to help prepare shift
• Must be able to lift 49 lbs
• Ability to be on feet for upward of 10 hours per day
• High school diploma or equivalent
• Leadership experience involving conflict resolution, managing interpersonal relationships, and providing leadership and feedback in challenging situations
• Continuous improvement experience, including process optimization in a warehouse environment and knowledge of lean process improvement principles

A Typical Day

• Lead on the Floor: Support daily operations by delegating tasks, leading shift huddles, and assisting with floor production as needed.
• Drive Inventory & Operational Accuracy: Oversee receiving, staging, and shipping while maintaining inventory accuracy in Koerber WMS through regular audits and FIFO practices.
• Train & Coach: Mentor and cross-train associates on SOPs while providing performance feedback to support their growth.
• Prioritize Safety & Compliance: Enforce a safety-first culture by identifying hazards and maintaining an organized, audit-ready work environment.
• Process Improvement: Identify workflow bottlenecks and apply lean principles to optimize daily throughput.

What We Believe:

• Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
• Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
• Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.

What You’ll Love:

• Comprehensive Medical Plans plans - we've got you covered
• LSA Program
• 401K Plan
• FSA Plan
• Monday - Friday 5:45 am - 2:30 pm shift (may vary and change depending on business needs)
• Location: 61st Ave & VanBuren (Phoenix, Arizona)
• Salary $21/Hour

How we work:

• We work sane, sustainable and flexible working hours.
• We offer PTO, and have a genuine, supportive culture around work life balance and boundaries.
• We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
• We provide comprehensive benefits to reward and support our employees.

Who We Are:

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

We are unable to hire in the following states at this time: CO, HI

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.