Warehouse & Customer Support Specialist

Diality; Irvine (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Diality in Irvine, CA is seeking a Warehouse and Customer Support Coordinator to manage shipping/receiving, inventory, and customer inquiries for our Moda-flx Hemodialysis System. You will support manufacturing, ensure compliance, and uphold safety protocols while coordinating with carriers and internal teams.

The role emphasizes accurate inventory records, timely outbound shipments, and professional customer communications via phone and email.

Qualifications

• High school diploma or work experience equivalent (Bachelor's degree in a related field is a plus).
• 1–3 years prior experience in warehouse coordination or a similar role is required.
• Prior experience in a customer support role is a plus.

Responsibilities

• Shipping and Receiving: process incoming/outgoing shipments with documentation and carrier coordination.
• Inventory Management: maintain accurate records, perform stock counts, replenish stock.
• Manufacturing Support: pull and stage parts to support manufacturing.
• Quality Control: assist with incoming/outgoing shipments for quality/compliance.
• Customer support: handle calls and emails for orders/shipping questions; address inquiries promptly.
• Compliance: follow safety protocols and medical device handling requirements.
• Internal Projects: assist manager with assigned initiatives.

Skills

Forklift operation

Customer support

Inventory management

Excellent communication

Multi-tasking

Independent problem solving

Organization

Education

High school diploma or equivalent

Bachelor's degree in related field (plus)

Tools

NetSuite

CRM/ERP systems

Job description

Diality in Irvine, CA is seeking a Warehouse and Customer Support Coordinator to manage shipping/receiving, inventory, and customer inquiries for our Moda-flx Hemodialysis System. You will support manufacturing, ensure compliance, and uphold safety protocols while coordinating with carriers and internal teams.

The role emphasizes accurate inventory records, timely outbound shipments, and professional customer communications via phone and email.