Warehouse Customer Service Lead

Everts Air; Anchorage (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Vision/Dental/Life Insurance

401k Retirement Match

Paid Holidays

Floating Holiday

Paid Time Off

Jury Duty Pay

Employee Discounts

Employee Assistance Program

Job summary

Everts Air in Anchorage seeks a Warehouse Lead to supervise Customer Service Agents, train staff, and ensure safe, efficient freight handling. You will protect freight and assist customers.

Leadership, attention to detail, and ability to improve processes are essential. This Regular Full-Time role offers competitive benefits and opportunities within a growing aviation logistics team.

Qualifications

• Valid Driver’s license is required.
• Ability to understand, retain, and deliver information verbally and written.
• Standing on hard surfaces, floors, ladders, and work stands for extended periods is required.

Responsibilities

• Demonstrate and evaluate safe work practices. Lead by example in safety in the facility.
• Understand daily customer service processes and procedures.
• Analyze current work processes for efficiency and implement new procedures; train staff.
• Demonstrate attention to detail in freight receipt, packaging, and storage to prevent damage.
• Coach agents to use time sensibly so freight is built, marked, and tagged accurately.
• Relay company expectations to CSA and ensure compliance; train when procedures change.
• Assist in disciplining customer service employees and inform Cargo Manager as needed.
• Assist customers with concerns and claims; document issues and pass to management for resolution.

Skills

Valid Driver’s license

Verbal & written communication

Attention to detail

Job description

• Location 6111 Lockheed Avenue,Anchorage, AK, 99502,United States
• Job Category Warehouse Lead, Aviation, Airport
• Employee Type Regular Full Time
• Manage Others No

Contact information

• Phone [phone]
• Email [e-mail]

Description

Job Summary

Provide leadership and training to Customer Service Agents and provide service to customers. Demonstrate leadership and attention to detail when receiving freight to protect the company from damaging freight or aircraft

Compensation: DOESchedule: TBDEmployment Type: Regular Full-Time
FLSA Status: Non-Exempt

Essential Functions

• Demonstrate and evaluate safe work practices. Use “lead by example” approach to safety procedures in the facility. Evaluate agents constantly to see that they are using safe work practices. Demonstrate safe work practices when observing agents using unsafe practices.
• Demonstrate an understanding of the daily customer service processes and procedures.
• Analyze current work processes and procedures for application and efficiency. Implement new work processes and procedures as necessary. Train new and current employees on new processes and procedures.
• Attention to detail. Demonstrate a critical eye for freight receipt and freight storage requirements. Work with agents to see that the freight that is accepted is packaged in a manner so that it is not damaged, will not be damaged and/or cannot damage other freight, hurt an employee, and/or damage equipment used to transport it. Evaluate incoming freight for its compatibility with the aircraft and modify the freight build-up to facilitate ease in loading. Recognize freight which should not be accepted for transportation. Determine the best possible utilization of warehouse, ramp, and Connex space for storage of outgoing and backhaul freight. Communicate the size and weight restrictions of company aircraft to the customer when needed.
• Coach agents to use their time sensibly so that freight is built, marked and tagged completely and accurately.
• Relay company expectations to CSA. Demonstrate the understanding of all company processes. Ensure compliance by all agents and, if needed, implement disciplinary action. When new procedures are implemented, make sure the training of agents is complete to provide the best possible value to the company and its customers.
• Assist in disciplining customer service employees. Discreetly perform informal disciplinary action with employees when necessary. Inform the Cargo Manager of any employees who may need formal disciplinary action.
• Assist customers with concerns and claims as they arise. Address initial customer concerns regarding damaged freight, timely transportation in person or on the telephone. Document customer concerns that need the attention of the Cargo Manager and pass the information on to him or her. Follow up on customer issues that are delegated to others for resolution.

This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor.

Qualifications

• Valid Driver’s license
• Requires the ability to understand, retain, and deliver information verbally and written.
• Requires standing on hard surfaces, floors, ladders, and work stands for extended periods of time

Benefits Packet Includes

• Group Medical/Vision/Dental/Life Insurance Coverage
• 401k Retirement Match Savings Plan
• Paid Holidays
• Floating Holiday
• Paid Time Off
• Jury Duty Pay
• Employee Discounts
• Employee Assistance Program

Everts Air is a drug- and alcohol-free workplace committed to equal employment opportunities, fair and transparent pay practices, and an inclusive environment for all employees and applicants. Due to the nature of our operations, some roles may require background checks and compliance with federal aviation security standards.