Warehouse & Customer Service Associate

GAL MANUFACTURING COMPANY LLC; Santa Fe Springs (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance/H

401K

Paid Time Off

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Vantage Elevation, LLC seeks a Warehouse & Customer Service Associate for the Santa Fe Springs site. You will manage inventory, process orders, and assist customers in person and by phone while coordinating with multiple sites to ensure timely deliveries.

The role requires at least one year in warehousing or customer service, a high school diploma, basic MS Office and ERP familiarity, and the ability to lift up to 50 pounds; Spanish bilingualism is preferred to support our diverse customer base.

Qualifications

• Minimum high school or GED diploma.
• At least 1 year of experience in a warehouse or customer service focused role.
• Experience in the elevator industry is a strong asset.
• Experience with ERP/office software; forklift handling preferred.
• Able to lift up to 50 pounds.

Responsibilities

• Warehouse Management: maintain organized warehouse operations and inventory levels, cycle counts.
• Provide outstanding customer service in-person and over the phone; process orders.
• Enter orders and use ERP to track receipts, transfers and shipments.
• Coordinate between sites to ensure smooth flow of jobs and stock.
• Maintain safety, housekeeping and adherence to safety protocols.

Skills

Warehouse experience

Customer service

Bilingual Spanish

Office software

ERP software

Forklift operation

Education

High school diploma or GED

Tools

Infor Visual

Job description

LA Regional Service Center (RSC) Warehouse & Customer Service AssociateWestern Regional Office (O) - Santa Fe Springs, CADescriptionRegular Position, Full TimeIf you are a forward-thinker interested in a customer focused, warehouse environment, then keep reading! We are searching for one Warehouse & Customer Service Associate to join our Regional Service Center (RSC) team at Vantage Elevation.About UsVantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.RequirementsWe are searching for a candidate with:Minimum high school or GED diplomaAt least 1 year of experience in a warehouse or customer service focused rolePrevious experience working in the elevator industry is a strong assetExperienced user of Microsoft Office Products and able to quickly learn additional internal software tools (i.e. ERP, point of sale systems)Ability to multi-task in a fast-paced environment and highly flexibleWorks as part of a purpose-driven team fostering excellent communication and a supportive working environmentAbility to operate a forklift is preferredAbility to lift up to 50 pounds and capable of physical laborBilingualism (Spanish) is preferredDuties and ResponsibilitiesA typical day may include:Warehouse ManagementMaintaining a safe environment at all times through regular cleaning, organizing, preventative and predictive maintenance and adherence to Vantage safety protocols.Utilizing ERP (Infor Visual) for inventory transactions, receipts, transfers, reconciliations, ensuring timely and reliable data in the system.Accurately filling customer orders from pick listsReceiving all inventory into the designated locationManaging and maintaining appropriate inventory levelsAccurately cycle counting inventory at the designated locationPlacing orders for inventory as neededMaintaining organized and clean warehouse operationsCustomer ServiceProviding outstanding customer service to customers in-person and over the phone.Entering customer orders, searching for existing orders in our system, getting proper documents from the customer and shipping out all orders being pick up.Learning part numbers and their functions.Establishing and maintaining consistent procedures for customers to receive their orders in a timely manner.Maintaining a list of money and checks given provided by customers.Scanning all paperwork generated for the day into our system.Identifying and resolving customer issues related to product quality, pricing, delivery, usages, and loss.Acting as a partner to Vantage manufacturing sites in order to ensure smooth flow of jobs, orders and stock inventory between sites and RSC.Benefits of Working With UsSalary for California Based Applicants: $24.00 - $26.00 per hour - actual compensation will be determined based on experience, location, and in keeping with local legislation).Medical/Dental/Vision/Life Insurance/HSA401KPaid Time Off (PTO)Tuition ReimbursementEmployee Assistance Program (EAP)…and more!Position DetailsMonday – Friday7:00am – 3:30pmSanta Fe Springs, CAVantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Like What You Read?If you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values you then we invite you to apply.