Warehouse/Customer Service

Opti Staffing Group; Anchorage (AK); On-site; USD 35,000 - 45,000; Full time

Job summary

Opti Staffing is looking for a Warehouse & Customer Service Associate in Anchorage, Alaska. The position involves approximately 60% customer service duties and 40% warehouse operations, making it ideal for those who enjoy a varied workday.

The ideal candidate will have a High School Diploma or GED, basic computer skills, and strong communication abilities. Responsibilities include answering customer calls, processing orders, handling inventory, and working independently as well as part of a team.

Qualifications

• High School Diploma or GED required.
• Basic computer skills, including email and data entry.
• Strong phone communication skills for both inbound and outbound interactions.

Responsibilities

• Answer inbound and make outbound customer calls.
• Process orders and maintain customer records.
• Receive, organize, and stock incoming inventory.

Skills

Customer service

Basic computer skills

Phone communication

Inventory management

Education

High School Diploma or GED

Job description

Position Overview

Position Title: Warehouse & Customer Service Associate

Pay: DOE

Schedule: Full-Time

We are seeking a dependable and motivated Warehouse & Customer Service Associate to join our team. The role combines customer service responsibilities with hands‑on warehouse support, making it ideal for someone who enjoys variety in their workday. Approximately 60% of the role is office‑based customer service and administrative work, while 40% involves warehouse operations, inventory handling, and physical labor.

The ideal candidate is friendly, professional, hardworking, and willing to jump in wherever needed. We are looking for someone who takes pride in helping customers, works well independently, and demonstrates a strong work ethic.

Responsibilities

Customer Service & Office Duties (60%)

• Answer inbound customer calls professionally and courteously
• Make outbound calls to customers regarding orders, deliveries, and follow-ups
• Assist customers with product inquiries, order status updates, and general questions
• Process orders, invoices, and other documentation accurately
• Maintain customer records and company databases
• Coordinate with warehouse staff to ensure timely order fulfillment
• Provide exceptional customer service while building positive customer relationships
• Perform general administrative and clerical tasks as needed

Warehouse Duties (40%)

• Receive, organize, and stock incoming inventory
• Pull, package, and prepare orders for shipment or pickup
• Load and unload products safely
• Maintain warehouse cleanliness and organization
• Conduct inventory counts and assist with inventory management
• Safely operate warehouse equipment as trained
• Assist with deliveries or transportation of materials when required

Qualifications

• High School Diploma or GED required
• Basic computer skills, including email, data entry, and standard office software
• Strong phone communication skills for both inbound and outbound customer interactions
• Good driving record
• Ability to lift and carry 40 pounds or more regularly
• Ability to stand, walk, bend, and perform physical tasks throughout the day
• Previous customer service, warehouse, or logistics experience preferred but not required

Desired Personal Qualities

• Has a warm, friendly, and approachable personality
• Treats customers, coworkers, and vendors with respect
• Is willing to learn new skills and take on new challenges
• Demonstrates persistence and follows tasks through to completion
• Isn't afraid to roll up their sleeves and work hard when needed
• Displays maturity, professionalism, and sound judgment
• Is trustworthy, dependable, and accountable
• Has a bright, curious mind and enjoys solving problems
• Works well both independently and as part of a team