Warehouse Clerk

Western New York Integrated Care Collaborative, Inc.; Buffalo (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

Western New York Integrated Care Collaborative, Inc. is seeking a Warehouse Clerk to manage the warehouse dock, verify orders, check-in drivers, and print BOLs and packing slips at South Buffalo, West Seneca and Depew locations.

You will handle customer communications, data entry, and daily coordination with CSRs and internal departments, with shift differential offered for 2nd and 3rd shifts.

Qualifications

• High School Diploma or GED
• Customer service experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Initiative
• Basic PC skills and MS Office Suite (Excel, Word, Outlook)
• Ability to work in fast-paced environment
• Work independently and with team in fast paced environment

Responsibilities

• Provide exceptional customer service
• Manage and check-in drivers efficiently and effectively
• Maintain necessary records and track items such as inbounds, BOLs, packing slips, schedules and orders
• Perform data entry as needed
• Daily communication via telephone calls and emails to internal departments
• Prioritize and multi-task client requests on a daily basis
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Respond in a prompt and courteous manner to client requests
• All other duties as assigned

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Problem solving

Attention to detail

Initiative

MS Office

Education

High School Diploma or GED

Tools

Excel

Word

Outlook

Job description

As a Warehouse Clerk, one will be responsible for items related to managing the Warehouse dock and checking in drivers. This includes order/load verification, keeping track of open/full doors, assigning doors, contacting drivers, printing BOL’s and packing slips, communicating with CSRs, answering phone calls, responding to email, and other assignments as requested.
– 1st, 2nd, or 3rd shift, Shift Differential for 2nd and 3rd shift!

Duties and Responsibilities:

• Provide exceptional customer service
• Manage and check-in drivers efficiently and effectively
• Maintain necessary records and track items such as inbounds, BOLs, packing slips, schedules and orders
• Perform data entry as needed
• Daily communication via telephone calls and emails to internal departments
• Prioritize and multi-task client requests on a daily basis
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Respond in a prompt and courteous manner to client requests
• All other duties as assigned

South Buffalo, West Seneca and Depew Locations

Qualifications:

• High School Diploma or GED
• Customer service experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Initiative
• Basic PC skills and MS Office Suite (Excel, Word, Outlook)
• Ability to work in fast-paced environment
• Work independently and with team in fast paced environment

Safety Requirements:

• Must wear safety vest.

Physical requirements:

• Must be able to lift up to 50 lbs.