Warehouse Associate

7Seventy; Houston (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

7Seventy seeks an operations coordinator to support local parcel delivery and warehouse activities in Houston. You’ll work across dispatch, drivers, warehouse staff, and customer service to keep operations running smoothly and resolve issues quickly.

In this role you forecast driver needs, plan routes, assign tasks, troubleshoot daily problems, and communicate changes with internal teams and third parties. Strong bilingual communication is a plus and a detail-oriented mindset is essential.

Qualifications

• Fluent in Chinese and English, written and spoken.
• Excellent communication skills across teams and third parties.
• Strong Excel and data analysis abilities.

Responsibilities

• Support local parcel delivery operations: sorting, pickup, and dispatch.
• Forecast driver needs, plan routes, and assist in driver recruiting/interviews.
• Assign tasks to frontline and outsourced warehouse staff; keep team aligned.
• Troubleshoot daily operational issues and use warehouse/logistics software for data handling.
• Generate daily pickup tasks, review and distribute to dispatch team.
• Coordinate with teams to allocate driver resources and manage disruptions.
• Communicate task changes with third parties and support drivers during pickups/deliveries.
• Handle exceptions and customer complaints and close the loop with stakeholders.
• Track recurring issues and suggest process improvements.

Skills

Fluent Chinese and English

Job description

This role supports local parcel delivery and warehouse operations, including sorting, pickup, dispatch, routing support, and exception handling. You will work across dispatch, drivers, warehouse staff, and customer service to keep operations running smoothly and resolve issues quickly.

What you’ll do

• Support local parcel delivery operations, including sorting, pickup, and dispatch.
• Forecast driver needs, plan DSP driver routes, and support driver recruiting and interviews.
• Assign tasks to frontline and outsourced warehouse staff and help keep the team aligned.
• Troubleshoot daily operational issues and use internal warehouse and logistics software for data handling.
• Generate daily pickup tasks, review them, and distribute them to the dispatch team.
• Coordinate with other teams to allocate driver resources and manage disruptions such as vehicle breakdowns or driver absences.
• Communicate task changes with third parties and support drivers during pickup and delivery issues.
• Handle exceptions and complaints, including delays and missed pickups, and help close the loop with customers and internal/external teams.
• Track recurring issues and suggest process improvements.

What you’ll need

• Fluent Chinese and English, written and spoken.
• Legal authorization to work in the United States.
• Excel and data analysis skills.
• Strong communication skills across dispatch, drivers, warehouse, and customer service teams.
• Ability to multitask under pressure while staying professional.
• Comfort with phone and email communication.
• Customer service or warehouse/logistics experience is a plus.
• No extensive prior experience is required for the specialist track if you are detail-oriented, reliable, and communicate well.