Warehouse Supervisor-CVG-Bilingual Chinese Required

SwiftX; West Carrollton (OH); In loco; USD 55.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance

100% Dental and Vision Insurance

Descrizione del lavoro

SwiftX in Ohio is seeking a Warehouse Supervisor to lead local parcel delivery operations, including sorting, pickup and dispatch, and to supervise frontline staff and outsourced teams.

The role requires bilingual Chinese/English, strong communication, and proficiency in Excel and data analysis tools to forecast needs, plan routes, and drive improvements. You will collaborate across departments to resolve issues and ensure timely pickups and customer satisfaction.

Competenze

• Fluent in Chinese and English (written & spoken).
• Legal US work authorization required.
• Proficient in Excel and data analysis tools.
• Strong communication across dispatch, drivers, warehouse, and customer service teams.
• Ability to multitask under pressure with professionalism.

Mansioni

• Supervise local parcel delivery operations including sorting, pickup and dispatch.
• Forecast driver needs, plan routes, and recruit drivers.
• Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion.
• Troubleshoot operational issues and learn internal warehouse software; handle data.
• Generate and distribute daily pickup tasks to the dispatch team.
• Coordinate with departments to allocate driver resources and address disruptions.
• Communicate task changes with third parties and assist drivers in resolving issues.
• Manage exception handling and complaints; track issues and suggest process improvements.

Conoscenze

Bilingual Chinese/English

Strong communication

Data analysis

Multitasking under pressure

Team collaboration

Phone and email communication

Strumenti

Excel

Data analysis tools

Descrizione del lavoro

Job Title: Warehouse Supervisor

Key Responsibilities:

• Manage and Supervise local parcel delivery operations, such as sorting, pickup, and dispatch
• Forecast driver's needs, plan DSP driver routes, and recruit/interview drivers
• Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion
• Troubleshoot operational issues, learn our internal warehouse/logistics software, and perform data handling tasks
• Generate daily pickup tasks, review, and distribute them to the dispatch team
• Collaborate across departments to allocate driver resources effectively. Address vehicle breakdowns, driver absences, and other disruptions
• Communicate task changes with third parties and assist drivers in resolving issues during pickup and delivery
• Manage exception handling and complaints, including delays or missed pickups. Work with customers and internal/external teams to ensure timely resolutions and close service loops. Track recurring issues and provide process improvement suggestions

Requirements

• Fluent in both Chinese and English (written & spoken)
• Must have legal work authorization in the U.S. Proficient in Excel and data analysis tools
• Strong communication skills with the ability to collaborate across dispatch, drivers, warehouse, and customer service teams
• Able to multitask under pressure while maintaining professionalism
• Comfortable with phone and email communication
• Customer service or warehouse/logistics experience is a plus
• No extensive prior experience required for this specialist role. If you are detail-oriented, responsible, and have solid communication skills, this role is a great fit

We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach

Benefits

Pay Range: 55K-70K+Bonus

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance